Telesales Call Center Representative

Job Description

The Telesales Call Center Representative is responsible for converting warm, pre-qualified leads into confirmed orders through effective outbound calling, product presentation, objection handling, follow-up, and customer engagement. The ideal candidate is a confident, persuasive, and results-driven communicator who enjoys working with targets, can build rapport quickly with customers, and is motivated by converting opportunities into sales while maintaining excellent customer service standards.

Key Responsibilities

• Make outbound calls to warm, pre-qualified leads and customers who have previously expressed interest in the company's or clients' products and services.
  
• Engage prospects professionally, establish rapport, identify their needs, and recommend suitable products or services.
  
• Clearly and confidently present product features, benefits, pricing, and relevant offers.
  
• Handle customer questions, concerns, and objections effectively to improve conversion rates.
  
• Apply appropriate upselling and cross-selling techniques where they provide genuine value to the customer.
  
• Convert qualified leads into confirmed and accurately processed orders.
  
• Verify customer information, order details, delivery information, and other required details before completing each order.
  
• Follow up with customers at appropriate stages of the sales process to improve conversion and reduce order cancellations.
  
• Maintain professional and positive communication with customers at all times, protecting the reputation and image of the company and its clients.
  
• Accurately record all customer interactions, sales activities, follow-ups, and order information in the CRM or designated systems.
  
• Maintain accurate and up-to-date customer and lead records.
  
• Meet assigned daily, weekly, and monthly sales and call-center targets.
  
• Maintain required call quality, call volume, conversion, and schedule-adherence standards.
  
• Submit accurate call reports, sales reports, and other performance records as required.
  
• Escalate complex customer issues, complaints, or operational concerns to the appropriate supervisor or department.
  
• Participate in coaching, training, quality-assurance sessions, and performance reviews.
  
• Comply with approved sales scripts, call procedures, company policies, customer-service standards, and data-protection requirements.
  

Requirements

• Secondary/high school completion or equivalent; relevant experience may be considered.
  
• Additional qualifications in Sales, Marketing, Business Administration, Customer Service, or a related field are an advantage.
  
• Minimum of 1 year of relevant experience in telesales, sales, customer service, call center operations, business development, or a similar customer-facing role.
  
• Previous experience handling outbound sales calls and working with sales targets is strongly preferred.
  
• Experience using CRM or call-center management systems is an advantage.
  
  

Required Skills

• Excellent spoken English and clear verbal communication.
  
• Strong sales, persuasion, and influencing skills.
  
• Excellent active listening and questioning skills.
  
• Strong objection-handling and negotiation abilities.
  
  

Remote Work Requirements

As this is a fully remote position, the successful candidate must have:

• A quiet and professional workspace suitable for handling customer calls.
  
• A reliable and stable internet connection.
  
• A functional computer/laptop capable of running the required CRM and communication tools.
  
• A good-quality headset suitable for prolonged customer calls.
  
• Reliable electricity/power backup sufficient to maintain work continuity.
  
• The ability to work assigned shifts and remain available throughout scheduled working hours.
  
• The self-discipline required to work independently, manage assigned tasks, and consistently achieve performance targets without direct physical supervision.
  
  

Working Conditions

• Fully remote position.
  
• Requires extended periods of telephone and computer use.
  
• Requires consistent adherence to assigned working hours and call schedules.
  
• The role is target-driven and may involve handling a high volume of customer interactions.
  
• Regular coaching, monitoring, call-quality reviews, and performance assessments will be conducted.
  
• Ability to build rapport quickly with customers.
  
• Strong customer-service orientation.
  
• Ability to think quickly and respond confidently during calls.
  
• Comfortable working with sales targets, KPIs, and performance metrics.
  
• Good computer literacy and ability to work with CRM systems and basic call-center tools.
  
• Strong attention to detail when processing customer and order information.
  
• Good time-management and organisational skills.
  

Benefits

Benefits

• Competitive salary.
  
• Performance-based incentives.
  
• Fully remote work arrangement.
  
• Access to warm, pre-qualified leads.
  
• Structured onboarding and ongoing sales training.
  
• Regular coaching and performance feedback.
  
• Opportunities for professional development and career progression.
  
• Potential career progression into Team Lead, Sales Operations, Customer Experience, or broader Operations roles.
  
• Opportunity to work with an international team and gain exposure to diverse customers and markets.
  

Requirements
Minimum of 1 year of relevant experience in telesales, sales, customer service, call center operations, business development, or a similar customer-facing role. Previous experience handling outbound sales calls and working with sales targets is strongly preferred. Experience using CRM or call-center management systems is an advantage. Required Skills Excellent spoken English and clear verbal communication. Strong sales, persuasion, and influencing skills. Excellent active listening and questioning skills. Strong objection-handling and negotiation abilities. Remote Work Requirements As this is a fully remote position, the successful candidate must have: A quiet and professional workspace suitable for handling customer calls. A reliable and stable internet connection. A functional computer/laptop capable of running the required CRM and communication tools. A good-quality headset suitable for prolonged customer calls. Reliable electricity/power backup sufficient to maintain work continuity. The ability to work assigned shifts and remain available throughout scheduled working hours. The self-discipline required to work independently, manage assigned tasks, and consistently achieve performance targets without direct physical supervision. Working Conditions Fully remote position. Requires extended periods of telephone and computer use. Requires consistent adherence to assigned working hours and call schedules. The role is target-driven and may involve handling a high volume of customer interactions. Regular coaching, monitoring, call-quality reviews, and performance assessments will be conducted. Ability to build rapport quickly with customers. Strong customer-service orientation. Ability to think quickly and respond confidently during calls. Comfortable working with sales targets, KPIs, and performance metrics. Good computer literacy and ability to work with CRM systems and basic call-center tools. Strong attention to detail when processing customer and order information. Good time-management and organisational skills.