Programs & Operations Manager

Programs/Operations Manager Location: Lagos (Hybrid) Salary: ₦300,000 – ₦350,000 Fixed Pay Are you a highly organized and proactive professional with a passion for driving operational excellence and delivering impactful learning experiences? We are seeking an experienced Programs/Operations Manager to oversee the planning, coordination, and execution of our business education programmes while ensuring seamless day-to-day operations. Key Responsibilities • Lead the planning, execution, and evaluation of training programmes, workshops, and learning initiatives. • Coordinate programme schedules, facilitators, participants, and stakeholders to ensure timely delivery. • Monitor programme performance, prepare reports, and recommend process improvements. • Develop and implement operational processes and standard operating procedures to improve efficiency. • Oversee administrative and operational activities to ensure smooth business operations. • Manage project timelines, budgets, and resources across multiple programmes. • Collaborate with internal teams to support marketing, sales, and learner engagement initiatives. • Ensure an excellent participant experience from enrolment through programme completion. • Track key operational and programme metrics and provide regular performance reports to management. • Identify operational risks and implement effective solutions. • Build and maintain strong relationships with facilitators, vendors, partners, and clients. Requirements • Bachelor's degree in Business Administration, Project Management, Education, or a related discipline. • Minimum of 4 years' experience in programme management, operations management, project management, or a similar role. • Experience working in an EdTech, training, consulting, or professional services environment is highly desirable. • Strong project management and organisational skills. • Excellent stakeholder management and communication skills. • Demonstrated ability to manage multiple projects simultaneously and meet deadlines. • Proficiency in Microsoft Office Suite and project management/collaboration tools. • Strong analytical and problem-solving skills. • Ability to thrive in a fast-paced, dynamic environment. What We Offer • Competitive salary of ₦300,000 – ₦350,000 fixed pay per month. • Hybrid work arrangement. • Opportunity to contribute to transforming business education and professional development. • Collaborative, innovative, and growth-focused work environment.