B2B Key Account Supervisor

Job Description

About Lagride (Subsidi :

LagRide Nigeria Limited is a forward-thinking e-hailing company transforming urban mobility through innovative, technology-driven, and sustainable transportation solutions. As a proudly indigenous brand, we are committed to delivering safe, reliable, and affordable ride services while building strong partnerships with corporate and institutional clients across Nigeria.

Job Summary :

The B2B Key Account Supervisor is responsible for managing, growing, and retaining LagRide’s corporate (B2B) client portfolio. The role focuses on relationships management, service delivery oversight, contract performance, and revenue growth. The Supervisor serves as the primary point of contact for assigned key accounts, ensuring service-level compliance, resolving escalations, and collaborating internally to deliver tailored mobility solutions that meet client business needs.

Key Responsibilities :

• Serve as the primary relationship manager for assigned B2B and corporate accounts.
• Onboard new corporate clients and ensure smooth implementation of agreed services and SLAs.
• Monitor account performance against contractual obligations, KPIs, and service level agreements.
• Actively manage client expectations, handle escalations, and resolve service issues promptly.
• Conduct regular account reviews with clients to assess satisfaction, usage trends, and improvement opportunities.
• Identify upselling and cross-selling opportunities to grow account value and revenue.
• Coordinate with Operations, Driver Management, Finance, and Customer Support teams to ensure seamless service delivery.
• Prepare and present periodic account performance reports, insights, and recommendations.
• Support contract renewals, negotiations, and pricing discussions in collaboration with management.
• Maintain accurate account documentation, records, and CRM updates.

Requirements

Qualifications and Experience :

Key Performance Indicators :

Benefits