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Support Specialist
Support SpecialistEny Consulting Inc • Victoria Island, Lagos, Nigeria
Support Specialist

Support Specialist

Eny Consulting Inc • Victoria Island, Lagos, Nigeria
20 days ago
Job type
  • Quick Apply
Job description

Eny Consulting and Advisory  is a dynamic and innovative consulting firm dedicated to helping businesses achieve their goals through expert advisory services and customized solutions. Through  The Business Analysis School , we specialize in  business analysis, data analysis, and product management training , equipping professionals with the skills needed to thrive in today’s evolving job market

Business Administration Support :

  • Coordinate activities across departments to ensure timely and efficient project completion.
  • Maintain business records, including accounts, payroll, financial statements, and tax filings
  • Provide administrative support such as answering calls, data entry, filing, and record-keeping.
  • Assist in business expansion by analyzing operations, identifying growth opportunities, and improving profitability.
  • Support sales, marketing, and branding strategies to drive business success.
  • Develop client relationships, industry partnerships, and assist in writing proposals and business documents.
  • Plan and coordinate company events, conferences, and internal meetings.

Social Media & Marketing Support :

  • Collaborate with the marketing team on campaign ideas and execution.
  • Work with the video editor and graphic designer on promotional content.
  • Create and schedule engaging social media content across platforms.
  • Respond to inquiries, comments, and messages to enhance customer engagement.
  • Client Support :

    Serve as the first point of contact for customers and clients.

  • Respond to customer inquiries, complaints, and requests via phone, email, and chat.
  • Assist clients with onboarding, uploading ,troubleshooting, and technical support.
  • Inform customers about promotions and follow up to ensure satisfaction.
  • Maintain accurate client records and analyze feedback to improve service quality.
  • Sales Support :

    Compile and manage sales leads, ensuring timely follow-up with prospects.

  • Support account management, follow up on administrative tasks, and assist with troubleshooting orders and account issues
  • Monitor sales performance indicators and assist in developing sales strategies.
  • Process enrollments, manage customer accounts, and provide troubleshooting assistance.
  • Ensure smooth communication between sales and customer success teams to enhance client experience.
  • Qualifications :

  • A degree in communication, marketing, or social media or related fields
  • Prior experience in marketing ,as an Administrator or in Social media Management.
  • Excellent knowledge of customer relationship management best practices.
  • Soft Skill requirements :

  • Eagerness to learn about new innovations and software
  • Excellent time management skills.
  • Exceptional written and verbal communication skills
  • Solid analytical and problem-solving skills.
  • Strong multitasking and organizational skills.
  • Ability to work under pressure and with minimal supervision.
  • Hard Skills requirements :

  • Proficiency in online social media platforms- LinkedIn, Instagram, Facebook, Twitter, Tiktok, Spotify / Apple Podcasts & YouTube
  • Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
  • Proficiency in Google suite (Meet, Docs, Sheets, Slides etc.)
  • Proficiency in using Canva & Adobe suite.
  • Proficiency in content scheduling tools
  • Proficiency in project management and customer relationship management tools
  • What’s in it for You?

    Work with a  high-achieving, fun, and collaborative team .

    Be part of a  rapidly growing EdTech startup  with exciting career opportunities.

    Enjoy  bi-annual team bonding events  to foster engagement and teamwork.

    Competitive  base salary .

    Unlock  professional growth and leadership development opportunities .

    The Interview Process? Simple!

    Step 1 :  Virtual Chat with HR – Let’s get to know you!

    Step 2 :  Case Study Challenge – Showcase your expertise.

    Step 3 :  Physical Interview with the Hiring Team.

    Boom! You’re hired!

    Join our team at Business Analysis School and help connect non-tech professionals with transformative learning opportunities.  Apply now!

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    Support Specialist • Victoria Island, Lagos, Nigeria

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