Field Support Officer

Key Responsibilities :

• Handle POS requests from BDs / VLs or Field support staff and manage processing time.
• Deploy POS terminals to merchants.
• Train merchants upon deploying the POS Terminal.
• Configure and test POS terminals.
• Provide daily terminal support at designated merchant locations.
• Identify prospective merchants in the field and report findings.
• Maintain records of support activities and support materials.
• Provide remote assistance / training to merchants.
• Complete additional tasks as assigned.

Requirements

HND / B.Sc in a relevant field of study.

1 - 2 years of experience in a similar role.

Strong relationship-building skills and emotional intelligence.

Self-motivated with the ability to take initiative.

Excellent communication and interpersonal skills.

Capability to work with minimal supervision.

Proficiency in English.