Talent.com
This job offer is not available in your country.
L1 - Service Desk (English & Spanish)

L1 - Service Desk (English & Spanish)

IT Industrial CompanyJois, Nigeria
6 days ago
Job type
  • Remote
Job description

At IT Industrial Company (Contractor), in Portugal

Expires at : 2025-06-19

Remote policy : Full remote

Important Information :

  • Priority to candidates who speak a third language (French / Italian / German)
  • 8 hours per day between 7am-8pm GMT times (based on language resource’s shift time will vary). For example : If candidate is based out of Portugal and supporting German language, candidate is supposed to work in Germany hours
  • Portuguese bank holidays that occur on a weekday must be covered

Main requirements

Role Description Skills :

  • 2-7 Yrs of experience in Service Desk / Technical Support - L1.
  • Provide support through Calls, Emails, and self-service tickets. 8 hours per day between 7am-8pm GMT times (based on language resource’s shift time will vary). For example : If candidate is based out of Portugal and supporting German language, candidate is supposed to work in Germany hours.
  • Excellent communication and customer service skills to support Global customers.
  • Experience with advanced Active Directory, O365, software installation, Printers, and other standard applications.
  • Familiarity with networking concepts such as TCP / IP, DNS, DHCP, VPN, and Wi-Fi.
  • Good knowledge of ticketing systems (e.g., ServiceNow).
  • Strong problem-solving and troubleshooting skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Excellent communication skills, both verbal and written, with the ability to explain technical issues to non-technical users.
  • Strong customer service orientation with a focus on user satisfaction.
  • Ability to manage time effectively and prioritize tasks based on urgency.