Head, Agency Banking

Job Description

We are seeking a strategic and results-driven professional to lead our Agency Banking Division. The ideal candidate will be responsible for driving financial inclusion, expanding our agent network, and ensuring operational excellence in line with the bank’s digital transformation and growth strategy.

Responsibilities Include :

Develop and implement the overall strategy for agency banking to drive growth, profitability, and market share.

Work with all stakeholders to ensure the successful implementation of the Agent Banking and Financial Inclusion strategies of the Bank

Regularly review agency banking operations against regulatory standards, the Bank standards, agent contracts, service level agreements, and regulatory requirements

Lead initiatives to improve agent performance, customer experience, and transaction volumes.

Collaborate with Product, Technology, and Operations teams to ensure seamless service delivery and innovative channel offerings.

Ensure compliance with regulatory standards and internal policies.

Drive partnerships with fintechs, aggregators, and other stakeholders to enhance distribution reach.

Monitor performance metrics and prepare regular reports for management and regulators.

Requirements

Education / Qualification

• A Bachelor of either Finance, Business Administration, Economics, or any related field.

Experience

Other Requirements

Benefits

Why Join Us?

Be at the forefront of driving financial inclusion and digital innovation.

Work in a dynamic, forward-thinking banking environment.

Competitive remuneration and performance-based incentives.