Social Media & Customer Service Representative

Social Media & Customer Service Representative (Full-Time)

Responsibilities :

Develop and execute social media strategies for Social platforms, including content scheduling and trend monitoring.

Manage community engagement by responding to comments, messages, and inquiries across platforms.

Handle customer service inquiries via social media and WhatsApp, providing timely and professional support.

Create and post engaging content to build brand presence and foster audience interaction.

Analyze performance metrics to refine strategies and report on engagement.

Coordinate with creative teams to align posts with marketing goals.

Requirements :

1-2 years of experience in social media management customer service.

Proficiency in social media tools and analytics, with strong communication skills.

Ability to craft compelling content and address customer needs effectively.

Team-oriented with excellent organizational and multitasking abilities.

Resident in Nigeria, with a proactive approach to meeting deadlines.