Jobs in Lagos, ng, ng
Last updated: 11 days ago
Customer Support Engineer
Netcom Africa LimitedLagos, LA, ng Your primary responsibility will be to provide technical assistance and support to our customers, ensuring their satisfaction and successful use of our products or services.You will serve as a brid...Show moreLast updated: 26 days ago
Flight Instructor
Zino AviationLagos, Nigeria Your role will be to provide ground classes and flight instruction on our simulator to Zino Aviation students preparing for flight school.
You will also be required to support them virtually wi...Show moreLast updated: 20 days ago
IT Sales and Business Development Executive
Vennote Technologies LimitedLagos, Nigeria Job title : IT Sales and Business Development Executive.We are seeking a highly motivated and results-oriented IT Sales and Business Development Executive to join our growing team.In this key role,...Show moreLast updated: 14 days ago
ISO 27001 Lead Auditor
4 Quarters Consultants LimitedLagos, Nigeria Job title : ISO 27001 Lead Auditor.ISO 27001 Lead Auditor with 4 years experience.Show moreLast updated: 30+ days ago
Social Media Content Manager
Resource Intermediaries LimitedLagos, Nigeria Job title : Social Media Content Manager.Good communication and interpersonal skills.Flexible and willing to work overtime.
Attention to details and readiness to learn.Ability to multitask and work ...Show moreLast updated: 12 days ago
Pharmacist
Mopheth GroupLagos, Nigeria Efficiently address customer needs on the shop floor, following the Mopheth experience standards.Provide patient counseling and attend to customer requests, adhering to organizational rules and pol...Show moreLast updated: 11 days ago
Digital Marketing Executive
Careers VerifiedLagos, Nigeria Job title : Digital Marketing Executive.We are looking for a creative and tech-savvy Digital Marketing Executive to drive our online presence and generate high-quality leads.The ideal candidate wil...Show moreLast updated: 30+ days ago
Software Engineer
ReplaiLagos, Nigeria At Replai (Permanent), in Portugal.Join Replai’s core team, working side-by-side with our founders (CEO & CPO), and help us build the next Portuguese unicorn.
Why this could be the opportunity of a ...Show moreLast updated: 27 days ago
Driver- Ikeja
Fastest CakesLagos, Nigeria We are looking for a Driver to transport goods in a comfortable, safe and timely manner.Transport packages successfully to customers.
Arrive at destinations on schedule.Fulfill administrative needs,...Show moreLast updated: 27 days ago
Partnership Associate
Moniepoint Inc.Lagos, Nigeria Job title : Partnership Associate.As the Partnership Associate, you are responsible for overseeing the selection, onboarding, performance, and relationship management of third-party vendors.This ro...Show moreLast updated: 21 days ago
VACANCY FOR THE POST OF SENIOR ASSOCIATE PARTNER IN LAGOS
Globalclique HRLagos, LA, ng Recruitment Partner : Globalclique HR.We are a leading independent real estate firm of Estate Surveyors and Valuers, duly registered and regulated by the Estate Surveyors and Valuers Registration Bo...Show moreLast updated: 25 days ago
Digital Sales Manager
Bracken Media SolutionsLagos, Nigeria Job title : Digital Sales Manager.We are looking for a highly motivated and results-driven Digital Sales Manager to lead and grow our digital sales initiatives.
You will be responsible for developin...Show moreLast updated: 22 days ago
Sales Representative
Ecopulse TechnologiesLagos, Nigeria Job title : Sales Representative.Ecopulse Technologies is seeking ambitious, self-motivated Sales Representatives who are driven by results.
In this commission-only role, you will have the freedom t...Show moreLast updated: 21 days ago
Community, Fellowship & Outreach Officer
Vine City Church InternationalLagos, Nigeria Job title : Community, Fellowship & Outreach Officer.We are looking for a Community Fellowship and Outreach Officer to lead outreach efforts and assist with church administration.The role involves ...Show moreLast updated: 28 days ago
Officer, Operations Risk
Stanbic IBTCLagos, Nigeria Job title : Officer, Operations Risk.To evaluate internal operations and activities of the business in order to identify, assess, measure and mitigate risks arising from internal processes, people ...Show moreLast updated: 25 days ago
- Promoted
Creative Designer Volunteer
OnIt Innovations LimitedLagos, Lagos, NG We’re looking for a Creative Designer Volunteer who is passionate about creating visuals that tell compelling stories.This role is ideal for someone with a sharp eye for design and a desire to use ...Show moreLast updated: 30+ days ago
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Customer Support Engineer
Netcom Africa LimitedLagos, LA, ng26 days ago
Job descriptionStrong problem-solving skills and the ability to diagnose and troubleshoot technical issues. Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical audiences. Proficiency in using help desk software, customer support tools, and remote support technologies. Familiarity with a range of operating systems, software applications, and networking concepts. Patience, empathy, and a customer-centric attitude. Ability to work independently and collaboratively in a fast-paced environment. Certifications in relevant technologies or platforms may be a plus. Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering, Information Technology) or equivalent practical experience. Proven experience in technical support, customer service, or a related role. Healthcare Insurance (HMO) Paid Leave Group Life Insurance Professional Development Reimbursement
Job Description
Objective & Summary
Your primary responsibility will be to provide technical assistance and support to our customers, ensuring their satisfaction and successful use of our products or services. You will serve as a bridge between our customers and our technical teams, helping to troubleshoot and resolve technical issues while maintaining excellent customer relationships.
Your role will be critical in ensuring a positive customer experience and driving customer loyalty.
Key Duties & Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or chat regarding internet service issues, billing inquiries, and general support questions.
- Provide technical assistance to customers in troubleshooting and resolving internet connectivity problems, including router configurations, network setups, and basic hardware or software issues.
- Offer comprehensive explanations of services, pricing plans, and features to potential and existing customers, ensuring they have a clear understanding of our offerings.
- Accurately log customer interactions, inquiries, and resolutions in the ticketing system to maintain a comprehensive customer support database.
- Collaborate with internal teams, such as Core Network Support, Access Network and System support, to escalate and resolve complex technical issues that require specialized expertise.
- Identify and escalate potential service disruptions or network-related problems to the appropriate department for swift resolution.
- Proactively identify opportunities to improve customer satisfaction and service efficiency, suggesting process enhancements or product improvements when necessary.
- Stay up to date with industry trends, new technologies, and ISP service offerings to provide informed assistance and advice to customers.
Requirements
Essential Skills / knowledge / traits
Experience, Education and / or Professional Qualifications
Benefits
Requirements
Customer Support, ISP Experience