Jobs in Lagos, ng, ng
Last updated: 2 days ago
Customer Support Engineer
Netcom Africa LimitedLagos, LA, ng Your primary responsibility will be to provide technical assistance and support to our customers, ensuring their satisfaction and successful use of our products or services.You will serve as a brid...Show moreLast updated: 28 days ago
Head of HR & Administration
RecruitMe PlusLagos, Nigeria Chief Executive Officer / General Manager.We are seeking an experienced and strategic Head of HR & Administration to lead and integrate the human resources and administrative functions of our organ...Show moreLast updated: 15 days ago
- Promoted
Branch -manager
VICTORY EMPOWERMENT CENTRELAGOS, Lagos, NG We are looking for an NYSC certified with a minimum experience of 3 years in management for the role of a Branch Manager in our organization.
Must have the ability to multitask and loan drive effec...Show moreLast updated: 30+ days ago
- Promoted
Sales Executive Officer
Cornerstone Insurance PLCLagos, Lagos, NG The successful candidate must be a self motivator and able to work with little or no supervision, calls and meets with clients and potential clients to grow the company's customer base.The Sales Ex...Show moreLast updated: 30+ days ago
- Promoted
Program Officer (Volunteer)
OnIt Innovations LimitedLagos, Lagos, NG We are seeking an organized and passionate Program Officer (Volunteer) to support the coordination, implementation, and monitoring of our training programs and service provider initiatives — partic...Show moreLast updated: 30+ days ago
Senior Web Engineer
Kuda BankLagos, Nigeria Job title : Senior Web Engineer.We are in search of a Senior Web Engineer to help us grow into a company that can bring meaningful change to the way people across Africa get access to great financi...Show moreLast updated: 28 days ago
Driver
Jibs-Ray Nigeria LimitedLagos, Nigeria Applicant should be residing in Gbagada and close locations to enable early resumption by 7am.Minimum of 3years experience as a corporate driver.
Literate, Fluent in English and able to use Google M...Show moreLast updated: 23 days ago
Handyman
Oilserv LimitedLagos, Nigeria The Handyman will be responsible for the maintenance, repair, and installation of essential systems and equipment across corporate offices, base facilities, and guest houses.This includes plumbing,...Show moreLast updated: 20 days ago
Regional Customer Experience Manager (Oil & Gas)
Dangote Industries LimitedLagos, Lagos, Nigeria To manage the regional Service Support team and own the customer experience within a specific geographical area.This role ensures the quality resolution of all customer issues and acts as the bridg...Show moreLast updated: 6 days ago
Associate Creative Content Manager
Pernod RicardLagos In today’s world, our markets are increasingly more fragmented, and our consumers more demanding.We need to transform our Marketing to collectively improve our operational effectiveness, while we e...Show moreLast updated: 20 days ago
- Promoted
Network Administrator
QUALI SERVElagos, Lagos, NG Job Vacancy : Network Administrator Location : Lekki-Ajah Employment Type : Full-Time Our client is currently seeking a skilled and dedicated Network Administrator to join our IT team and support our ...Show moreLast updated: 30+ days ago
Claims Officer, HMO
Mediplan HealthcareLagos, Nigeria Job title : Claims Officer, HMO.Interested and qualified candidates shouldmay be a registered Nurse (RN) / BNSC with1-3 years work experience and must be able to work on Claims Adjudication with ex...Show moreLast updated: 20 days ago
Business Development Executive.
Fadac ResourcesLagos, LA, ng Our client is a strategic communications firm established to support organizations in achieving their business goals through tailored and impactful communication solutions.Due to expansion, they ar...Show moreLast updated: 25 days ago
VACANCY FOR THE POST OF SENIOR ASSOCIATE PARTNER IN LAGOS
Globalclique HRLagos, LA, ng Recruitment Partner : Globalclique HR.We are a leading independent real estate firm of Estate Surveyors and Valuers, duly registered and regulated by the Estate Surveyors and Valuers Registration Bo...Show moreLast updated: 27 days ago
Geotechnical Engineer Execution & Ground Improvement Works (Expatriate)
AdexenLagos, Nigeria Job title : Geotechnical Engineer Execution & Ground Improvement Works (Expatriate).The ideal candidate will bring hands-on experience in implementing a wide range of soil improvement techniques s...Show moreLast updated: 2 days ago
Corporate Sales Associate
SENRI LimitedLagos, Nigeria Job title : Corporate Sales Associate.We are looking for an experienced detailed oriented professional to join our multinational team.
Initiating cold calls with potential customers over the phone.A...Show moreLast updated: 21 days ago
Driver
AIG Media ProLagos, Nigeria We are looking to hire experienced drivers to work in our organization.Interested candidates must live near Ajah, Sangotedo, Awoyaya and its environ.
Interested candidates should have valid driver's...Show moreLast updated: 17 days ago
Client service intern
LDD Consulting LtdLagos, Lagos, Nigeria Client Service Relationship Intern.Customer Service / Hospitality / Corporate Services.Assist in handling client inquiries, maintaining customer relationships, and ensuring a positive client ...Show moreLast updated: 2 days ago
- Promoted
Executive Assistant
Naomi LucasLagos, Lagos, NG Company : Modalali, Premier People & Organizational Development Consultancy About Modalali Modalali is a leading Human Capital and Organizational Development Consultancy, accredited by CMD and trus...Show moreLast updated: 30+ days ago
Chief Pharmacist & Pharmacy Technician
Medbury Medical ServicesLagos, Nigeria Job title : Chief Pharmacist & Pharmacy Technician.We are seeking a visionary and results-driven Chief Pharmacist to provide strategic leadership for our hospital pharmacy services.As a key member ...Show moreLast updated: 22 days ago
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Customer Support Engineer
Netcom Africa LimitedLagos, LA, ng28 days ago
Job descriptionStrong problem-solving skills and the ability to diagnose and troubleshoot technical issues. Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical audiences. Proficiency in using help desk software, customer support tools, and remote support technologies. Familiarity with a range of operating systems, software applications, and networking concepts. Patience, empathy, and a customer-centric attitude. Ability to work independently and collaboratively in a fast-paced environment. Certifications in relevant technologies or platforms may be a plus. Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering, Information Technology) or equivalent practical experience. Proven experience in technical support, customer service, or a related role. Healthcare Insurance (HMO) Paid Leave Group Life Insurance Professional Development Reimbursement
Job Description
Objective & Summary
Your primary responsibility will be to provide technical assistance and support to our customers, ensuring their satisfaction and successful use of our products or services. You will serve as a bridge between our customers and our technical teams, helping to troubleshoot and resolve technical issues while maintaining excellent customer relationships.
Your role will be critical in ensuring a positive customer experience and driving customer loyalty.
Key Duties & Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or chat regarding internet service issues, billing inquiries, and general support questions.
- Provide technical assistance to customers in troubleshooting and resolving internet connectivity problems, including router configurations, network setups, and basic hardware or software issues.
- Offer comprehensive explanations of services, pricing plans, and features to potential and existing customers, ensuring they have a clear understanding of our offerings.
- Accurately log customer interactions, inquiries, and resolutions in the ticketing system to maintain a comprehensive customer support database.
- Collaborate with internal teams, such as Core Network Support, Access Network and System support, to escalate and resolve complex technical issues that require specialized expertise.
- Identify and escalate potential service disruptions or network-related problems to the appropriate department for swift resolution.
- Proactively identify opportunities to improve customer satisfaction and service efficiency, suggesting process enhancements or product improvements when necessary.
- Stay up to date with industry trends, new technologies, and ISP service offerings to provide informed assistance and advice to customers.
Requirements
Essential Skills / knowledge / traits
Experience, Education and / or Professional Qualifications
Benefits
Requirements
Customer Support, ISP Experience