Ecommerce Customer Service Specialist

Job Summary We’re seeking a proactive and experienced Customer Experience Specialist to join our fast-paced D2C ecommerce team.

In this role, you’ll serve as the first point of contact for customers—delivering fast, friendly, and effective support across channels.

You’ll manage inquiries, troubleshoot issues, process returns, and work closely with internal teams to ensure an exceptional brand experience.

Core Tasks Monitor inbox to assist customers, answer questions, and escalate issues when needed Troubleshoot issues with account support Handle customer inquiries with a