Teamlead, Field Recovery

Join Our Passionate Team!

At Renmoney, we believe in the power of financial inclusion and the meaningful impact we can make in the lives of our customers. Our mission is simple : to make finance simple and useful for everyone, especially the underbanked individuals and small business owners in Nigeria. If you're looking for a vibrant workplace where your voice matters and your contributions lead to real change, we want to hear from you!

The Role

As the Team Lead for Field Recovery, you will spearhead our efforts in managing the recovery of outstanding debts. Your leadership will be vital in guiding a dedicated team to achieve outstanding results while maintaining positive relationships with our clients. Every interaction counts, and you'll be at the forefront of ensuring customers feel valued while we help them navigate their financial responsibilities.

Your Responsibilities

• Lead and inspire a team of Field Recovery Officers, providing them with the tools and motivation they need to excel in their roles.
• Develop and implement effective recovery strategies that balance our commitment to customer care with the need for collections.
• Monitor performance metrics and provide regular feedback to your team to help them grow and improve.
• Engage with clients directly, resolving difficulties, and working towards amicable debt settlements that benefit both parties.
• Collaborate with cross-functional teams to share insights and enhance our overall customer experience.
• Stay updated on industry best practices and compliance regulations to ensure our recovery processes are both effective and ethical.

What You Bring

What’s in it for You?

When you join Renmoney, you aren’t just another employee – you’re part of a family that values your growth and innovation. You'll receive competitive compensation, opportunities for professional development, and a supportive environment that champions your success.

Are you ready to lead a passionate team and make a real difference in your community? Apply today, and let's build a better financial future together!

Requirements

Benefits