Collection Officer

Phone Collection Qualification 1.Proactively contacted customers with delinquent accounts to negotiate payment terms and resolve outstanding balances.

• 2.Consistentlymetandexceededmonthlyrecoverytargetsby15% through effective negotiation skills.
• 3.Maintained strict adherence to FCCPC and company compliance policies in all collection activities.
• 4.Accurately documented all customer interactions and payment arrangements in the internal data base.
• 5.Handled customer inquiries and disputes professionally, ensuring a positive customer experience even in difficult situations.

6.Secured one-time settlements and structured sustainable payment plans based on customers' financial situations.

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