Front Desk Officer Job at Prenox hotel and Suites

Front Desk Officer Job at Prenox hotel and Suites

Prenox hotel and Suites is a 30 room boutique luxury hotel located in the highbrow Government Reserved Area (GRA). Its serene enviroment shields it from the hustle and bustle of the Benin metropolis. Five minutes drive from the Benin Airport, ten minutes from the city center and historic palace of the Oba of Benin. Prenox hotel and Suites offers secured, superb and quality accommodation for both business and leisure visitors to Benin.

The Prenox Hotel and Suites offers Classic, Premium, Deluxe Premium and Executive Suites. The hotel houses a bar, restaurant, conference room and a tastefully designed out door bar / swimming pool area. Prenox is home to World famous bbq fish at the pool side weekend from 2pm and weekdays 5pm.

We are recruiting to fill the position below :

Job Position : Front Desk Officer

Job Location :   GRA, Benin City, Edo

Responsibilities

• Guest Interaction : Greet guests warmly, check them in / out efficiently, distribute keys, and provide information on hotel amenities and local attractions.
• Reservations : Manage online, phone, and in-person bookings, cancellations, and room assignments.
• Financial Transactions : Process payments (cash, credit cards, for rooms, services, and other charges, and post them to guest accounts.
• Communication Hub : Answer and direct phone calls, transfer calls to rooms, and act as a liaison between guests and other hotel departments (housekeeping, maintenance).
• Problem Solving : Address and resolve guest complaints and requests promptly and professionally.
• Administrative Duties : Maintain a clean and organized front desk area, handle mail, and perform data entry.
• Special Services : Arrange for VIP services, plan events, and book guest requests like spa treatments or local tours.

Salary

N60,000 - N90,000 per month.