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IT Officer Job at Domeo Resources International
IT Officer Job at Domeo Resources InternationalDomeo Resources International • Niger, NG
IT Officer Job at Domeo Resources International

IT Officer Job at Domeo Resources International

Domeo Resources International • Niger, NG
14 days ago
Job description

Job Description

  • The IT Officer will provide technical support, maintain IT infrastructure, and ensure smooth daily operations of hardware, software, and network systems.
  • This role is responsible for troubleshooting issues, assisting users, and supporting the implementation of IT projects.
  • The ideal candidate must be detailoriented, proactive, and have hands-on experience in system administration, user support, and IT security practices.

Responsibilities

Technical Support and User Assistance :

  • Provide first-line support for hardware, software, and network issues.
  • Troubleshoot and resolve system errors, connectivity problems, and user complaints.
  • Set up user accounts, emails, and IT access permissions.

    • Systems and Network Administration :

  • Assist in the installation, configuration, and maintenance of IT systems and networks.
  • Monitor servers, routers, switches, and firewalls to ensure smooth operations.
  • Support data backup, recovery, and storage management processes.

    • Hardware and Software Management :

  • Install, configure, and maintain computers, printers, mobile devices, and software applications.
  • Ensure timely updates, upgrades, and patches for systems and applications.
  • Maintain IT asset inventory and records.

    • Security and Compliance :

  • Enforce IT security protocols, including password policies, antivirus, and firewalls.
  • Report and respond to security incidents or breaches.
  • Ensure compliance with organizational and regulatory IT standards.

    • Project and Innovation Support :

  • Support the IT Manager in implementing new technologies, systems, and projects.
  • Research and recommend tools and solutions to improve efficiency.
  • Assist with digital transformation initiatives within the organization.

    • Documentation and Reporting :

  • Maintain accurate documentation of IT systems, user issues, and solutions.
  • Prepare periodic reports on IT performance, system uptime, and support cases.

    • Requirements

  • Education and Certifications : Bachelor’s Degree or HND in Computer Science, Information Technology, Engineering, or related field.
  • Experience : Minimum of 2 – 4 years of experience in IT support, system administration, or related roles.
  • Professional certifications such as CompTIA, CCNA, ITIL, or Microsoft Certified Solutions Associate (MCSA) are an added advantage.
  • Experience in managing IT systems within a corporate or service-oriented environment.

    • Skills :

    Technical and Analytical :

  • Strong knowledge of hardware, software, and networking fundamentals.
  • Ability to troubleshoot IT issues quickly and effectively.

    • Customer Service and Communication :

  • Excellent communication and interpersonal skills to support non-technical users.
  • Strong customer service orientation with patience and professionalism.

    • Organizational and Problem-Solving :

  • Ability to prioritize tasks and manage multiple support requests.
  • Strong analytical and problem-solving skills for technical challenges.

    • Security and Compliance :

  • Basic knowledge of IT security practices and data protection policies.
  • Ability to enforce IT standards and safeguard organizational systems.

    • Teamwork and Adaptability :

  • Ability to work collaboratively in a team environment.
  • Flexibility to work shifts, weekends, or respond to urgent IT issues.
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    IT Officer Job at Domeo Resources International • Niger, NG