Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

Location : (Ghana / Nigeria / Kenya) – Hybrid

Type : Part-time / Full-time

About the Role :

We’re looking for a confident, proactive Customer Service Representative who excels at building relationships and delivering exceptional support to global clients. This role is about being innovative, nimble, and smart—resolving client inquiries efficiently while enhancing engagement and overall satisfaction.

What You'll Do :

Client Support & Interaction

Handle inbound and outbound inquiries via phone, email, and chat with professionalism and empathy.

Resolve customer issues quickly and effectively, ensuring a positive experience.

Maintain accurate and up-to-date records of client interactions and transactions.

Problem Solving & Process Improvement

Identify recurring issues and provide smart, creative solutions.

Suggest process improvements to enhance client satisfaction and operational efficiency.

Collaborate with internal teams to address complex or escalated concerns.

Communication & Relationship Management

Communicate clearly and professionally with clients from diverse cultural and geographic backgrounds.

Build strong rapport and trust, ensuring clients feel valued and supported.

Anticipate client needs and proactively offer solutions or guidance.

What You Bring :

Bachelor’s degree in Business, Communications, Marketing, or related field.

Excellent communication and interpersonal skills.

Strong problem-solving ability, curiosity, and attention to detail.

Agile and adaptable, able to manage multiple priorities under pressure.

Comfortable engaging with clients and collaborating across teams.

Previous customer service experience is a plus, but willingness to learn is essential.

Why Join Us?

Gain hands-on experience working with global clients.

Develop professional skills in communication and client engagement.

Be part of a supportive, growth-oriented team that values innovation and nimbleness.