RPA Support Engineer

We’re looking for an RPA Support Engineer to help operate, troubleshoot, and improve our automation workflows in production. This role is well-suited for both experienced automation professionals and junior RPA developers who want real exposure to production systems and hands-on operational ownership early in their careers.

You will monitor live automations, diagnose failures, support workflow reliability, and collaborate closely with Product and Engineering teams. This is not a purely theoretical role. You will be close to real automations, real data, and real business impact from day one.

If you are early in your RPA career and want to move beyond building demos into supporting and improving real-world automation systems, this role offers a strong learning path and clear ownership.

Why You’ll Want to Join

• You will be paid in USD (bi-monthly: every 15th and 30th)
• Up to 14 days of Paid Time Off annually (starting Day 1)
• Observance of Holidays per company guidelines
• 100% remote setup so you can work wherever you’re most productive
• Join a mission-driven fintech company focused on workflow automation
• Work directly with Product and Engineering on live automation systems
• Gain hands-on experience operating and improving production RPA workflows

What You’ll Work On

RPA Monitoring and First-Line Support

• Monitor automation dashboards to ensure workflows complete successfully
• Identify, restart, and troubleshoot failed or stalled automations
• Act as the first responder for automation issues and operational incidents
• Escalate complex problems to Engineering with clear technical context

Automation Troubleshooting and Investigation

• Diagnose failures across RPA tools, APIs, and connected systems
• Review logs, execution histories, and outputs to identify root causes
• Validate fixes and confirm workflows are stable before closing issues
• Learn how production automations behave under real-world conditions

Workflow Optimization and Reliability

• Identify recurring failure patterns and performance issues
• Support improvements to automation logic, retries, and error handling
• Assist with testing and validation of new or updated automations
• Gradually take ownership of specific workflows as experience grows

Tooling, Reporting, and Documentation

• Work with automation platforms such as Activepieces, Airflow, or similar tools
• Run basic SQL queries or use API tools like Postman to validate data flows
• Maintain incident logs, troubleshooting notes, and resolution summaries
• Help build and improve runbooks and SOPs for automation support

What You Bring

• 1 to 3+ years of experience in RPA, automation development, or technical support Junior RPA developers with strong fundamentals are encouraged to apply
• Hands-on exposure to automation tools, workflows, or orchestration platforms
• Curiosity and willingness to debug, investigate, and learn production systems
• Basic comfort reading logs, working with APIs, or validating data
• Strong attention to detail and a sense of ownership over system reliability
• Clear written communication skills and comfort working with technical teammates

Nice to Have

• Experience supporting live or production automations
• Familiarity with fintech, finance systems, or operational workflows
• Exposure to AI-assisted automation or intelligent workflows
• Basic scripting knowledge in Python or similar languages
• Experience using monitoring or observability tools

How to Apply

Please include:

1. Your updated resume
2. A short 1–2 minute Loom video explaining your experience with RPA or automation and what you want to learn or grow into in this role

Only candidates who submit a Loom video will be considered.

If you are early in your automation career and want hands-on experience supporting real systems, or if you already have RPA experience and enjoy improving reliability at scale, this role offers strong learning, ownership, and long-term growth.

Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

1. Initial Application - Submit your application and complete our prequalifying questions
2. Video Introduction - Record an video introduction to showcase your communication skills and work experience
3. Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
4. Recruitment Interview - Initial screening with our talent team
5. Executive Interview - Meet with senior leadership to discuss role alignment
6. Client Interview - Final interview with the client team you'd be supporting
7. Background & Reference Check - Professional reference verification
8. Job Offer - Successful candidates receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.