We’re looking for an RPA Support Engineer to help operate, troubleshoot, and improve our automation workflows in production. This role is well-suited for both experienced automation professionals and junior RPA developers who want real exposure to production systems and hands-on operational ownership early in their careers.
You will monitor live automations, diagnose failures, support workflow reliability, and collaborate closely with Product and Engineering teams. This is not a purely theoretical role. You will be close to real automations, real data, and real business impact from day one.
If you are early in your RPA career and want to move beyond building demos into supporting and improving real-world automation systems, this role offers a strong learning path and clear ownership.
Why You’ll Want to Join
- You will be paid in USD (bi-monthly : every 15th and 30th)
- Up to 14 days of Paid Time Off annually (starting Day 1)
- Observance of Holidays per company guidelines
- 100% remote setup so you can work wherever you’re most productive
- Join a mission-driven fintech company focused on workflow automation
- Work directly with Product and Engineering on live automation systems
- Gain hands-on experience operating and improving production RPA workflows
What You’ll Work On
RPA Monitoring and First-Line Support
Monitor automation dashboards to ensure workflows complete successfullyIdentify, restart, and troubleshoot failed or stalled automationsAct as the first responder for automation issues and operational incidentsEscalate complex problems to Engineering with clear technical contextAutomation Troubleshooting and Investigation
Diagnose failures across RPA tools, APIs, and connected systemsReview logs, execution histories, and outputs to identify root causesValidate fixes and confirm workflows are stable before closing issuesLearn how production automations behave under real-world conditionsWorkflow Optimization and Reliability
Identify recurring failure patterns and performance issuesSupport improvements to automation logic, retries, and error handlingAssist with testing and validation of new or updated automationsGradually take ownership of specific workflows as experience growsTooling, Reporting, and Documentation
Work with automation platforms such as Activepieces, Airflow, or similar toolsRun basic SQL queries or use API tools like Postman to validate data flowsMaintain incident logs, troubleshooting notes, and resolution summariesHelp build and improve runbooks and SOPs for automation supportWhat You Bring
1 to 3+ years of experience in RPA, automation development, or technical support Junior RPA developers with strong fundamentals are encouraged to applyHands-on exposure to automation tools, workflows, or orchestration platformsCuriosity and willingness to debug, investigate, and learn production systemsBasic comfort reading logs, working with APIs, or validating dataStrong attention to detail and a sense of ownership over system reliabilityClear written communication skills and comfort working with technical teammatesNice to Have
Experience supporting live or production automationsFamiliarity with fintech, finance systems, or operational workflowsExposure to AI-assisted automation or intelligent workflowsBasic scripting knowledge in Python or similar languagesExperience using monitoring or observability toolsHow to Apply
Please include :
Your updated resumeA short 1–2 minute Loom video explaining your experience with RPA or automation and what you want to learn or grow into in this roleOnly candidates who submit a Loom video will be considered.
If you are early in your automation career and want hands-on experience supporting real systems, or if you already have RPA experience and enjoy improving reliability at scale, this role offers strong learning, ownership, and long-term growth.
Application Process Overview
Our comprehensive selection process ensures we find the right fit for both you and our clients :
Initial Application - Submit your application and complete our prequalifying questionsVideo Introduction - Record an video introduction to showcase your communication skills and work experienceRole-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)Recruitment Interview - Initial screening with our talent teamExecutive Interview - Meet with senior leadership to discuss role alignmentClient Interview - Final interview with the client team you'd be supportingBackground & Reference Check - Professional reference verificationJob Offer - Successful candidates receive a formal offer to join the teamEach stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.