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Customer Service Representative (CSR)

Customer Service Representative (CSR)

ORIKI GroupLagos, Nigeria
15 days ago
Job description

Job title : Customer Service Representative (CSR)

Job Location : Lagos

Deadline : November 16, 2025

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Job Description

  • We are looking for a smart, proactive, and customer-focused Customer Service Representative (CSR) to join our growing team at ORK’ Group.
  • The ideal candidate must have a passion for creating excellent customer experiences and the ability to thrive in a fast-paced hospitality environment.

    • Responsibilities

  • Deliver exceptional customer service and ensure a positive client experience.
  • Handle client inquiries, appointments, and feedback promptly and professionally.
  • Collaborate with the spa and operations team to ensure smooth daily service flow.
  • Maintain accurate records of bookings, payments, and customer interactions.
  • Uphold ORK’'s standards of professionalism, hospitality, and client care.

    • Requirements

  • Minimum of 2 years' experience in a customer service or front desk role, preferably in hospitality, wellness, or retail.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong attention to detail and ability to multitask effectively.
  • Must be proactive, well-organized, and a team player.
  • Must be willing to work weekends as part of a rotation schedule (off days may fall on weekdays).

    • Salary

    N140,000 / Month (Net)

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    Customer Service Representative • Lagos, Nigeria