Account Manager

Account Manager - DotYeti

Important Note : This position requires mid-shift hours (3 : 00 PM to 11 : 00 PM West Africa Time).

Were looking for a proactive and client-focused Account Manager to help us build strong, lasting relationships with our clients and ensure smooth collaboration with our creative team. You'll play a key role in managing the end-to-end client experience, making sure expectations are aligned, communication is clear, and the final outputs exceed expectations.

What you'll do :

• Client Relationship Management : Serve as the main point of contact for your assigned clients, understanding their needs, goals, and preferences while keeping them informed throughout the creative process.
• Production Coordination : Oversee the full client-production cycle from onboarding to after-sales support and ensure all deliverables are on time and aligned with client expectations.
• After-Sales Support : Provide professional post-project assistance (e.g., revisions, design requests, and follow-ups) to maintain high levels of client satisfaction.
• Issue Resolution : Address client concerns or complaints swiftly and professionally, protecting and nurturing the client-company relationship.
• Team Alignment : Act as the bridge between clients and creatives assign the right team members to projects and make sure everyone's on the same page.
• Negotiation & Strategy : Handle agreements and requests with both the client and production team with a focus on win-win outcomes.

Our ideal candidate :

Bonus Points for :

What We Offer :

Hiring Process :

Note : We are currently not accepting meeting requests for this position through our website. Submit your application via this job ad.