Job Description

The Field Coordinator shall provide the services detailed below. Pula expects the Field Coordinator to conduct following tasks including and beyond :

• Conducting Field Agent Training
• Help set project budgets, record keeping for expenses and reconciliation against the budget for each project
• Farmer sensitization : Set work plan with FAM and conduct farmer trainingsOrganize and conduct Training-of-trainer sessions with local counterparts and / or client staffSubmit reports within 5 working days on training outcomes, including photos and participant feedbackManage training budget and provide proof of activities and expendituresCollect participant data which is accurate and complete
• Evaluate end of season performance of field agents
• Field management support for crop cut exercise.
• Field Agent audits : 4x per week visit and audit report.
• Review submitted data on Mavuno web app daily to check received reports performance and verify correct data is submitted (no missing data, incorrect photos, misreported yields).
• Lead weekly data review and work planning meetings with field agents
• Weekly performance review against work plans and review data collected by field agents for quality; audit and retrain field agents with flagged data or missed work plans.
• Investigate any anomalies in inconsistencies in Field Agent data.
• Handling and resolving customer complaints from farmers and stakeholders as needed
• Report to supervisor (Field [associate] Manager) weekly on progress, wins and blockers
• Coordination with client field staff and insurance auditors to facilitate visits
• Report all incidents (localized risk ex. Fire, flooding, pests; client or farmer coordination issues; etc) using the appropriate form with supporting information in 5 working days or less.
• Conduct refresher training when needed on topics identified as unclear to s and for Field Agents who are struggling
• Support Pula mobile app installation and troubleshooting.
• Resolve any queries from the data or payout team on data points within 48 hours.
• Evaluate end of season performance of Field Agents
• Clear and consistent communication up and down the reporting lines.
• Be available during working hours to respond to queries by WhatsApp
• Other : Assist organization and attend local payout events on requestAssisting in product launches when required
• Help with internal data audits when required
• Any other duties as requested by management

What you need to be successful :