Regional Solar Installation & Maintenance Technician, South East (Nigeria)

Location : Awka, Nigeria

About the Role :

Sun King is seeking a highly skilled and motivated Regional Installation & Maintenance Technician to serve as the key technical expert for solar inverters within an assigned region. This role is central to ensuring exceptional end-to-end service delivery and customer satisfaction. Department Operations Employment Type Permanent - Full Time Location Nigeria Workplace type Onsite

What you would be expected to do

Technical Service Delivery & Customer Satisfaction :

Execute high-quality installation, commissioning, troubleshooting, and repair of Sun King solar inverter systems for customers within the assigned zone or region.

Follow company technical standards, safety protocols, and service level contracts for all field activities.

Serve as the main technical contact for complex customer issues, ensuring timely and effective resolution to maintain strong customer satisfaction.

Maintain a professional demeanour and positively represent the brand during all customer engagements.

System Performance Monitoring & Proactive Maintenance :

Utilise remote monitoring platforms to track the performance and condition of installed solar inverter systems within the zone.

Evaluate performance data to identify systems that require attention, diagnose potential issues remotely, and initiate proactive maintenance visits to prevent failures.

Prepare reports on system uptime, performance ratios, and recurring fault codes to enhance product improvements and service planning.

Quality Assurance via Installation Audits :

Conduct routine remote and on-site audits of installations completed by internal teams and third-party installers.

Review installations against Sun King’s quality checklists, ensuring adherence to technical, safety, and customer service standards.

Provide constructive feedback and corrective action plans based on audit outcomes, and follow up to ensure issues are addressed.

Installer Network Management & Development :

Identify, onboard, and train third-party installers to expand service coverage within the assigned zone.

Deliver regular technical training and performance reviews for partner installers, using audit insights to guide development.

Oversee the daily activities of the installer network, offering technical guidance and technical assistance as needed.

Operational Excellence & Reporting :

Accurately document all service activities, audit results, and spare parts utilisation using company systems.

Submit detailed periodic reports to the After-Sales Manager covering service trends, system performance, audit findings, and installer performance.

Manage the inventory of spare parts, tools, and equipment within the zone.

Safety & Compliance :

Promote a strong culture of safety, ensuring all personal and partner activities comply with Sun King’s health, safety, and environmental policies.

You might be a strong candidate if you

A degree in engineering or another relevant discipline.

4+ years of experience in after-sales service delivery and technical assistance within the electronic consumer goods, solar inverter systems, or mobile device industry.

Strong knowledge of solar inverter systems, including installation, troubleshooting, and maintenance processes.

Solid awareness of solar PV systems, electrical wiring standards, and power electronics.

Proficiency in diagnostic tools, software, and remote monitoring platforms.

Excellent verbal and written communication skills, with the ability to simplify information and communicate effectively with diverse audiences to achieve results.

Dedication to delivering high-quality customer service and resolving technical issues.

Ability to remain calm and composed under pressure.

Strong efficiency, organisational skills, and attention to detail.

What Sun King Offers

Professional growth in a dynamic, rapidly expanding, high-social-impact industry

An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.

A truly multicultural experience : you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.

Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

About Sun King

Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.Sun King has built a new kind of energy utility : distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.

Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables : lighting, televisions, fans, refrigeration, and smartphones.

Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.

Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.

Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.

Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.

Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable : helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.

Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.