The ideal candidate will (but is not limited to) :
Greet and welcome clients, visitors, and guests in a professional, friendly, and courteous manner.
Answer, screen, and direct incoming phone calls, emails, and walk-in inquiries efficiently.
Handle initial client inquiries and complaints, resolving issues where possible or escalating them appropriately.
Maintain a clean, organized, and professional reception and waiting area.
Schedule appointments, meetings, and consultations for travel consultants and management staff.
Prepare and organize travel-related documents such as itineraries, booking confirmations, vouchers, invoices, and receipts.
Assist with general administrative duties including filing, photocopying, scanning, and data entry.
Ensure office supplies at the front desk are adequately stocked and report shortages when necessary.
Support client visit logistics, including meeting room arrangements and refreshments when required.
Requirement
A Bachelor's degree or diploma in Tourism, Hospitality Management, Business Administration, or a related field.
experience in an administrative or receptionist role, hospitality industry experience is an advantage.
Basic knowledge of office equipment (e.g., phone systems, printers, and computers) is desirable.
Familiarity with travel-related services, customer care, or front desk operations is a plus but not mandatory.
Required Competencies :
Attention to detail and ability to work independently.
Strong verbal and written communication skills
Friendly, courteous, and professional demeanor
Good organizational and time-management skills
Ability to remain calm and composed under pressure
High level of integrity, discretion, and confidentiality
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Receptionist • Abuja, Nigeria
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