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Customer Service Manager
Firewood Rice NigeriaLagos, Nigeria30+ days ago
Job descriptionLeading, mentoring, and developing the customer service team to ensure high performance and morale. Monitoring team performance through KPIs and providing regular feedback. Organizing training and development opportunities to enhance team skills. Managing and responding to escalated customer inquiries, complaints, and feedback in a timely and professional manner. Developing and maintaining customer service protocols and standards, ensuring consistent quality across all touch points. Handling complex or sensitive customer service issues and providing appropriate resolutions. Analyzing customer service data to identify trends and areas for improvement. Developing and implementing customer service policies to improve efficiency and customer satisfaction. Collaborating with other departments (production, sales, and marketing) to ensure seamless service and to resolve any issues affecting customer satisfaction. Preparing and presenting detailed reports on customer service activities, feedback, and performance metrics. Tracking and monitoring customer feedback to identify areas for product or service improvement. B.Sc / HND from reputable institution Minimum of 2 years' experience in a leadership role interfacing with customers Excellent verbal and written communication skills Critical thinking and Customer centric Working in a hospitality environment is a plus. Proximity to Surulere is Key.
Job title : Customer Service Manager
Job Location : Lagos
Deadline : October 29, 2025
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Customer Service Manager • Lagos, Nigeria
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