Customer Service Agent

Estuary Business SolutionsLagos, Nigeria

4 days ago

Job description

Job title : Customer Service Agent

Job Location : Lagos

Deadline : November 27, 2025

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Responsibilities

Maintain updated knowledge of all products and services in order to provide adequate education / information to customers.

Cross sell other products and services

Make product and service suggestions to meet the customer's specific needs

Promptly respond and attend to customer questions and requests.

Answer customer questions and provide information to resolve any issues

Obtain necessary information from customers to adequately process their request

Document important customer information for future reference

Collect and record customer feedback and information, and share with appropriate departments and team members

Generate interest in new products or services and connect customers with salespeople when required

Foster and maintain relationships with customers to improve our retention rate

Attend all required customer service-related meetings

Perform mathematical calculations regarding sales and inventory.

Daily, Weekly & Monthly Reporting of activities / Tasks

Other tasks as instructed by the management.

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Customer Service • Lagos, Nigeria

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