Purpose
Responsible for the Organisational effectiveness of the Sales force through :
- Administration of Depot operations
- Administration of field sales operations
- Systems usage and support
- Effective customer management to enhance relationships with trade partners
Responsibilities
Administration of Depot Operations
Manage the operational effectiveness of :
Order to CashCash controlCredit managementStock weeksBudget & OverheadDepot administrator trainingDepot administrative auditAdministration of Field Sales Ops
Manage the operational effectiveness :
Field administrational supportSales stationarySales purchasingPOS distribution & storage from Marketing store onwardsFridge placement, management and maintenanceCross functional liaison and coordination.Commercial Procedures manualsPersonnel-related Sales issuesHeadcount reporting and controlExpense claim and controlSystems usage and support
Overseeing the effective use, management and development of Systems to :
Target, split and report Sales KPIs fully and on time to other usersManage Sales force incentivesMaximise the value of Customer Driven Outlet Segmentation (CDOS)Collate, interpret and report market and competitor intelligence gathered by the SalesforceCustomer management
Develop effective customer management initiatives to enhance relationships with trade partners :
Trade promotion coordinationHandling of rebate, incentives and commissionM&E of customer satisfactionTracking of pricing v competitionCustomer HelplineCustomer databaseTeam Leadership
Manages, motivates, trains and coaches his team through inspiring leadershipChampions a strong culture of development / evaluation through Audi, coaching and training his teamBuilds clear Personal Development Plans to enhance performance and individual growth of his own teamSearches for world best practice locally and globally in his area of responsibility and shares learnings across the businessRelationships
Executive and Sales Leadership teamsClose, constant liaison with all other Departments. Represents Commercial Dept at Planning meetingCustomer relations with Distributors and RetailersQualifications
University Degree (preferably MBA) in Business or related field3-5 years track record in a senior Systems / Logistics / Commercial or Finance role.Experience
FMCG, preferably beverage industry related, exposureStrategic visionDeep understanding of the Big Picture (macro PESTEL, SWOT, etc)Good leader, coach, trainer and facilitatorFinance and systems managementComputer literate (Microsoft Office)