Customer Service Executive
MUSKA TECH LIMITEDLagos, NG30+ days ago
Job descriptionOversee the activities of client service staff to ensure the need of customers are met and their problems resolved. Interact with customers to solve issues and questions about products, services, and policies. Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally. Establish new customer accounts and record account information, like phone numbers or addresses. Maintain a positive and friendly tone with customers at all times. Listen to customer complaints and try to identify the cause of their problem to the best ability. Identify the appropriate response and strategy to solve customer issues as quickly as possible. Be able to manage large amounts of phone calls, chats, emails, and other communication channels. Minimum academic qualification of Degree in any discipline. Proven call center or customer service experience preferred, such as Palmcredit, Okash, EaseMoni, Branch, etc. lending apps. Strong soft skills and communication skills, can demonstrate empathy, listening skills, and speaking skills. Basic understanding of office and computer systems / software. Flexibility to work multiple shifts, including during the weekends or holidays. Can succeed in a fast-paced work environment without being distracted during customer interaction.
Job Summary
We are looking to hire a suitable candidate to fill this position.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 2 years
Job Description / Requirements
Responsibilities :
Requirements :
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Customer Service Executive • Lagos, NG
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