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MUSKA TECH LIMITED
Customer Service ExecutiveMUSKA TECH LIMITED • Lagos, NG
Customer Service Executive

Customer Service Executive

MUSKA TECH LIMITED • Lagos, NG
30+ days ago
Job description

Job Summary

We are looking to hire a suitable candidate to fill this position.

  • Minimum Qualification:Degree
  • Experience Level:Entry level
  • Experience Length:2 years

Job Description/Requirements

Responsibilities:

  • Oversee the activities of client service staff to ensure the need of customers are met and their problems resolved.
  • Interact with customers to solve issues and questions about products, services, and policies.
  • Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally.
  • Establish new customer accounts and record account information, like phone numbers or addresses.
  • Maintain a positive and friendly tone with customers at all times.
  • Listen to customer complaints and try to identify the cause of their problem to the best ability.
  • Identify the appropriate response and strategy to solve customer issues as quickly as possible.
  • Be able to manage large amounts of phone calls, chats, emails, and other communication channels.

Requirements:

  • Minimum academic qualification of Degree in any discipline.
  • Proven call center or customer service experience preferred, such as Palmcredit, Okash, EaseMoni, Branch, etc. lending apps.
  • Strong soft skills and communication skills, can demonstrate empathy, listening skills, and speaking skills.
  • Basic understanding of office and computer systems/software.
  • Flexibility to work multiple shifts, including during the weekends or holidays.
  • Can succeed in a fast-paced work environment without being distracted during customer interaction.
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Customer Service Executive • Lagos, NG

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