Pharmacy Operations Manager

Pharmacy Operations Manager Location: Abraham Adesanya, Ajah, Lagos State Industry: Pharmaceutical / Healthcare Employment Type: Full-Time (On-Site) Salary Range: ₦400,000 – ₦450,000 Monthly Experience Required: 5 – 7 Years Reporting Line: Managing Director (MD) Gender Preference: Male (Preferred) Job Summary We are seeking a highly experienced, performance-driven Pharmacy Operations Manager to oversee and coordinate the daily operations of a reputable pharmacy located in Abraham Adesanya, Ajah, Lagos . The successful candidate will be responsible for ensuring efficient pharmacy workflows, strict regulatory compliance, effective people management, optimal inventory control, and superior patient care delivery. This role requires a strong leader with sound pharmaceutical knowledge, operational excellence, and business acumen to drive efficiency, profitability, and service quality in line with Nigerian pharmaceutical standards and regulatory requirements. Key Responsibilities 1. Pharmacy Operations & Workflow Management Oversee daily pharmacy operations to ensure safe, accurate, and efficient dispensing of medications. Implement, monitor, and continuously improve Standard Operating Procedures (SOPs). Supervise prescription verification, dispensing accuracy, and patient counseling services. Ensure optimal utilization of pharmacy automation and dispensing technologies where applicable. Monitor prescription turnaround time and implement measures to improve service efficiency. 2. Regulatory Compliance & Safety Ensure full compliance with Pharmacists Council of Nigeria (PCN) regulations and other applicable healthcare laws. Conduct routine audits on controlled drugs, narcotics, and regulated medications. Maintain accurate statutory documentation, licenses, and compliance records. Enforce pharmaceutical ethics, safety protocols, and quality assurance standards. Ensure adherence to infection prevention and patient safety guidelines. 3. Staff Leadership & Performance Management Lead, supervise, and coordinate pharmacists, pharmacy technicians, and support staff. Develop duty rosters and ensure adequate staffing levels at all times. Conduct regular performance appraisals and implement staff development initiatives. Provide coaching, mentoring, and disciplinary guidance where necessary. Foster a culture of professionalism, accountability, and excellent customer service. 4. Inventory & Financial Management Oversee procurement planning, inventory control, and stock management to prevent shortages and expiries. Monitor drug utilization trends and ensure optimal inventory turnover. Manage pharmacy budgets and monitor revenue, expenses, and profitability. Implement cost-control measures and negotiate effectively with suppliers and vendors. Ensure accurate stock documentation, reconciliation, and reporting. 5. Quality Assurance & Continuous Improvement Design and implement quality improvement initiatives to enhance patient outcomes and service delivery. Monitor customer feedback and implement corrective and preventive actions. Track operational KPIs and prepare management reports for decision-making. Ensure continuous improvement in pharmacy service standards and operational efficiency. 6. Stakeholder & Customer Relationship Management Collaborate with healthcare providers, suppliers, and internal stakeholders to improve service delivery. Professionally resolve customer complaints, medication issues, and service concerns. Maintain strong patient relationships and promote health awareness initiatives. Key Performance Indicators (KPIs) Prescription accuracy and turnaround time Inventory accuracy and stock turnover rates Regulatory compliance and audit performance Customer satisfaction and retention levels Budget control and cost optimization Staff productivity and performance outcomes Qualifications & Requirements Educational Qualification Bachelor of Pharmacy (B.Pharm) or Doctor of Pharmacy (PharmD) from a recognized institution. Professional Certification Mandatory registration with the Pharmacists Council of Nigeria (PCN) with a valid practicing license. Experience Minimum of 5 – 7 years post-qualification experience in pharmacy operations or pharmacy management. Prior experience managing retail or hospital pharmacy operations is highly desirable. Skills & Competencies Strong leadership and people management skills In-depth knowledge of pharmaceutical regulations and compliance standards Strong financial, inventory, and operational management skills Excellent communication and interpersonal abilities Sound problem-solving and decision-making skills Proficiency in pharmacy management systems and Microsoft Office tools High level of integrity, professionalism, and attention to detail Work Environment Fully on-site role based in Abraham Adesanya, Ajah, Lagos Fast-paced pharmacy environment requiring strong multitasking and organizational skills How to Apply Qualified and interested candidates should submit their updated CV to: hiring@mysigma.io Subject: Pharmacy Operations Manager – Ajah