Pharmacy Operations Manager

Pharmacy Operations Manager

Location : Abraham Adesanya, Ajah, Lagos State

Industry : Pharmaceutical / Healthcare

Employment Type : Full-Time (On-Site)

Salary Range : ₦400,000 – ₦450,000 Monthly

Experience Required : 5 – 7 Years

Reporting Line : Managing Director (MD)

Gender Preference : Male (Preferred)

Job Summary

We are seeking a highly experienced, performance-driven Pharmacy Operations Manager to oversee and coordinate the daily operations of a reputable pharmacy located in Abraham Adesanya, Ajah, Lagos . The successful candidate will be responsible for ensuring efficient pharmacy workflows, strict regulatory compliance, effective people management, optimal inventory control, and superior patient care delivery.

This role requires a strong leader with sound pharmaceutical knowledge, operational excellence, and business acumen to drive efficiency, profitability, and service quality in line with Nigerian pharmaceutical standards and regulatory requirements.

Key Responsibilities

1. Pharmacy Operations & Workflow Management

Oversee daily pharmacy operations to ensure safe, accurate, and efficient dispensing of medications.

Implement, monitor, and continuously improve Standard Operating Procedures (SOPs).

Supervise prescription verification, dispensing accuracy, and patient counseling services.

Ensure optimal utilization of pharmacy automation and dispensing technologies where applicable.

Monitor prescription turnaround time and implement measures to improve service efficiency.

2. Regulatory Compliance & Safety

Ensure full compliance with Pharmacists Council of Nigeria (PCN) regulations and other applicable healthcare laws.

Conduct routine audits on controlled drugs, narcotics, and regulated medications.

Maintain accurate statutory documentation, licenses, and compliance records.

Enforce pharmaceutical ethics, safety protocols, and quality assurance standards.

Ensure adherence to infection prevention and patient safety guidelines.

3. Staff Leadership & Performance Management

Lead, supervise, and coordinate pharmacists, pharmacy technicians, and support staff.

Develop duty rosters and ensure adequate staffing levels at all times.

Conduct regular performance appraisals and implement staff development initiatives.

Provide coaching, mentoring, and disciplinary guidance where necessary.

Foster a culture of professionalism, accountability, and excellent customer service.

4. Inventory & Financial Management

Oversee procurement planning, inventory control, and stock management to prevent shortages and expiries.

Monitor drug utilization trends and ensure optimal inventory turnover.

Manage pharmacy budgets and monitor revenue, expenses, and profitability.

Implement cost-control measures and negotiate effectively with suppliers and vendors.

Ensure accurate stock documentation, reconciliation, and reporting.

5. Quality Assurance & Continuous Improvement

Design and implement quality improvement initiatives to enhance patient outcomes and service delivery.

Monitor customer feedback and implement corrective and preventive actions.

Track operational KPIs and prepare management reports for decision-making.

Ensure continuous improvement in pharmacy service standards and operational efficiency.

6. Stakeholder & Customer Relationship Management

Collaborate with healthcare providers, suppliers, and internal stakeholders to improve service delivery.

Professionally resolve customer complaints, medication issues, and service concerns.

Maintain strong patient relationships and promote health awareness initiatives.

Key Performance Indicators (KPIs)

Prescription accuracy and turnaround time

Inventory accuracy and stock turnover rates

Regulatory compliance and audit performance

Customer satisfaction and retention levels

Budget control and cost optimization

Staff productivity and performance outcomes

Qualifications & Requirements

Educational Qualification

Bachelor of Pharmacy (B.Pharm) or Doctor of Pharmacy (PharmD) from a recognized institution.

Professional Certification

Mandatory registration with the Pharmacists Council of Nigeria (PCN) with a valid practicing license.

Experience

Minimum of 5 – 7 years post-qualification experience in pharmacy operations or pharmacy management.

Prior experience managing retail or hospital pharmacy operations is highly desirable.

Skills & Competencies

Strong leadership and people management skills

In-depth knowledge of pharmaceutical regulations and compliance standards

Strong financial, inventory, and operational management skills

Excellent communication and interpersonal abilities

Sound problem-solving and decision-making skills

Proficiency in pharmacy management systems and Microsoft Office tools

High level of integrity, professionalism, and attention to detail

Work Environment

Fully on-site role based in Abraham Adesanya, Ajah, Lagos

Fast-paced pharmacy environment requiring strong multitasking and organizational skills

How to Apply

Qualified and interested candidates should submit their updated CV to :

hiring@mysigma.io

Subject : Pharmacy Operations Manager – Ajah