Customer Service Representative

Unified Payment Services LimitedLagos, NG

30+ days ago

Job description

Job Summary

We are looking to hire a customer service representative to manage and resolve customer complaints.

Minimum Qualification : OND
Experience Level : Entry level
Experience Length : No Experience / Less than 1 year

Job Description / Requirements

Responsibilities :

Proficientin relevant computer applications

Familiaritywith CRM systems and practices

Knowledgeof customer service practices and principles

Excellent data entry and typing skills

Superiorlistening, verbal, and written communication skills

Research required information using available resources

Ability tohandle stressful situations appropriately

Trackrecord of over-achieving quota

Make outbound and Inbound calls

Provide product and service information to customers

Requirements :

Minimum academic qualification of BSc degree in any discipline

Minimum of 2 years of customer service experience

Ability to multitask

Excellent communication and presentation skills

Customer orientation and ability to adapt / respond to different types of characters

Strong phone contact handling skills and active listening

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Customer Service Representative • Lagos, NG

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