Service Fulfillment Engineer (Lagos)IpNX Nigeria Limited • Lagos, Nigeria
Service Fulfillment Engineer (Lagos)
IpNX Nigeria Limited • Lagos, Nigeria
9 days ago
Job descriptionJoin our Technical Service Delivery team as a Service Fulfilment Engineerthe critical link between cutting-edge telecommunications infrastructure and exceptional customer experience. You'll execute end-to-end installation, configuration, and activation of Voice, Data, and Video services for enterprise customers across Nigeria. Execute new fiber and wireless installations from planning through activation Install and configure CPEs : routers, switches, IP phones, ONTs Conduct last-mile troubleshooting to ensure quality service delivery Maintain ipNX standards for safety, performance, and aesthetics Partner with NOC, Regional Team Leads, and Customer Care for seamless delivery Coordinate with Infrastructure Teams on surveys, link tests, and measurements Update installation records accurately in CRM, ERP, and OSS platforms Escalate field challenges and provide timely customer feedback Mentor and train interns in technical capabilities Participate in quality audits and process improvement Manage company assets, tools, and equipment responsibly Support enterprise deployments remotely and on-site as needed Bachelor's Degree in Computer Science, Computer Engineering, IT, or related field (2 : 1 / Upper Credit minimum) 1-2 years' experience in telecommunications as Network / Communications Engineer Solid grasp of IP networking : LAN / WAN, TCP / IP, DHCP, DNS Experience with fiber optic and wireless technologies Hands-on configuration of routers, switches, and network devices Knowledge of troubleshooting tools : ping, traceroute, cable testers, OTDR Understanding of structured cabling and network terminations Proficiency in MS Office Suite (Word, Excel, Outlook, Project, Visio) NYSC or internship in ISP / telecoms / ICT environment Cisco Certification or PMP Exceptional customer service and communication skills Strong problem-solving and analytical thinking Meticulous attention to detail Proactive, results-driven approach Team collaboration and willingness to learn Professional conduct and quality commitment Success Metrics Service installation turnaround time First-time-right installation rate Customer satisfaction ratings Documentation and reporting compliance
Job title : Service Fulfillment Engineer (Lagos)
Job Location : Lagos
Deadline : February 02, 2026
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Fulfillment Engineer • Lagos, Nigeria
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