Senior L & D SpecialistPalmpay Limited • Ikeja, Lagos, Nigeria

Senior L & D Specialist

Palmpay Limited • Ikeja, Lagos, Nigeria

30+ days ago

Job description

Job Description Talent Development Manager

Location : Ikeja Lagos

Department : Human Resources

Reports to : HR Manager

Salary : 700k to 1m Gross

About PalmPay

Role Overview

The Talent Development Manager will play a critical role in shaping PalmPays learning culture by designing implementing and overseeing training and development initiatives that build workforce capability improve employee performance and support leadership growth. This role requires a strategic yet hands-on professional who can manage the end-to-end learning lifecyclefrom needs assessment and program design to delivery evaluation and continuous improvement.

Key Responsibilities

Learning Strategy & Program Development

Partner with HRBPs and business leaders to assess skills gaps identify learning needs and design targeted development interventions.
Develop and manage training calendars ensuring alignment with business objectives and employee career paths.
Design and deliver blended learning programs (classroom virtual e-learning coaching mentoring).
Introduce innovative approaches to learning including digital platforms microlearning and gamification.

Implementation & Delivery

Facilitate in-house training sessions and workshops to build leadership technical and soft skills.

Coordinate with external training vendors and consultants where necessary ensuring quality and cost-effectiveness.

Support onboarding and orientation programs to accelerate new hire integration.

Talent & Leadership Development

Drive career development initiatives succession planning programs and leadership pipeline building.

Support performance management processes by linking learning interventions with performance outcomes.

Manage mentoring and coaching initiatives across business units.

Monitoring & Evaluation

Track learning participation and effectiveness using KPIs such as training ROI employee performance metrics and feedback surveys.

Prepare periodic reports on talent development activities for HR leadership and senior management.

Ensure compliance with regulatory requirements for mandatory training (e.g. compliance data privacy anti-fraud).

People Leadership & Collaboration

Supervise a small team of training officers / administrators ensuring efficiency in program delivery.

Collaborate cross-functionally with HR Operations Compliance and Product teams to embed learning into business strategy.

Act as an internal advisor on talent and organizational development best practices.

Key Qualifications

Education & Experience

Bachelors degree in Human Resources Business Administration Psychology or related field (Masters degree is an advantage).

57 years progressive experience in Learning & Development or Talent Management preferably in fintech banking or fast-paced organizations.

Professional certifications such as CIPD ATD SHRM-CP HRCI or equivalent preferred.

Proven track record of designing and implementing successful training programs.

Skills & Competencies

Strong facilitation coaching and presentation skills.

Ability to assess training needs and translate them into impactful learning programs.

Knowledge of e-learning platforms LMS systems and modern digital learning tools.

Analytical mindset with the ability to measure training effectiveness and ROI.

Excellent communication interpersonal and stakeholder management skills.

Strong project management and organizational abilities.

A growth mindset with passion for people development and building learning cultures.

Key Performance Indicators (KPIs)

% of training programs delivered vs. planned.

Employee engagement and satisfaction with learning initiatives.

Improvement in employee performance post-training.

Leadership pipeline readiness and succession coverage.

Cost-effectiveness and ROI of training interventions.

Adoption and utilization rates of learning platforms.

Compensation & Benefits

Competitive salary and performance-based incentives.

Health and wellness benefits.

Career development opportunities including certifications and global exposure.

Dynamic and inclusive work environment in a fast-growing fintech.

Required Experience :

Senior IC

Key Skills

Computer Hardware,Mac Os,Manufacturing & Controls,Root cause Analysis,Windows,Customer Support,Remote Access Software,Operating Systems,Encryption,Remedy,Chemistry,Cerner

Employment Type : Full-Time

Experience : years

Vacancy : 1

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Specialist • Ikeja, Lagos, Nigeria

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