Job Description
Job Summary
The General Manager (GM) is responsible for overseeing the overall operations of the smart card-making company, ensuring efficiency in production, quality control, business growth, and customer satisfaction. The GM will develop and implement strategic plans, manage resources, and drive profitability while maintaining high standards in operations, design, printing, and distribution processes.
Key Responsibilities
Business Strategy and Planning
- Oversee business strategy planning
- Lead the development, execution and maintenance of sound business and operational planning systems, process and activities, including business continuity plan and project management systems.
Policies & Procedures
Oversee and refine the company policies and procedures.Ensure policy register is updated and policies understood by wider staff team, with ample staff training and induction measuresLegal
In conjunction with the production team, ensure the company is compliant with all relevant legislation.Oversee legislation compliance review annually with all the staffQuality Control & Customer Satisfaction Management
Advocate for excellence practice through the building and maintenance of strong networks within the organization.Maintain up to date knowledge and expertise relating to funding and compliance, and lead the organization’s engagement with keystakeholders
HR, Organizational Structure, Health & Wellbeing
Lead the People and Culture (HR) function, including responsibility for HR policies and procedures, contracts, employment standards, payroll, recruitment and inductionLead and cultivate initiatives for retention of staff including wellbeing, professional development and flexible working.Financial Management
With input from all key staff, notably the Executive Producer and Finance Manager, develop the annual operating budget.Production & Operations Management
Oversee the end-to-end production of cards from design to final output.Health, Safety & Risk Management
Oversee company H&S management & systems, working closely with the Production Manager and Senior ProducerSales and Marketing
Collaborate with the sales and marketing team to drive brand awareness and revenue growth.Requirements
Bachelor’s degree in business administration, Production Management, Printing Technology or related fieldMinimum of 10 years of experience in manufacturing, preferably in the production or smartPrinting companyStrong leadership, Strategic planning, and problem-solving skills.Ability to re-structure and re-engineer processes from scratchExperience managing people as a coachProficiency in production management, budgeting, and business management.Experience working in a Large Production company with digital or smart printing technologies is an advantage