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Helpdesk Officer

Helpdesk Officer

Sundry Foods LimitedRivers, Nigeria
30+ days ago
Job type
  • Full-time
Job description

Job title : Helpdesk Officer

Job Location : Rivers Deadline : April 30, 2025 Quick Recommended Links

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A Helpdesk Officer is a frontline IT professional responsible for providing technical support and assistance to users within an organization. They act as the first point of contact for resolving IT-related issues, ensuring smooth operation of systems and minimizing downtime.

Key Responsibilities

User Support :

  • Respond to user inquiries via phone, email, or chat.
  • Troubleshoot and resolve hardware, software, and network issues.

    • Incident Management :

  • Log, track, and prioritize support tickets using helpdesk software.
  • Escalate complex issues to higher-level support teams when necessary.

    • System Maintenance :

  • Perform routine checks and updates to ensure systems are functioning optimally.
  • Assist with software installations and configurations.

    • Documentation :

  • Maintain records of issues, resolutions, and user feedback.
  • Create and update user guides and FAQs.

    • Training :

  • Provide basic training to users on new systems or applications.
  • Security Compliance :
  • Ensure users follow security protocols (e.g., password policies, data protection).

    • Tools and Technologies

  • Helpdesk Software : ServiceNow, Zendesk, Freshdesk, Jira Service Desk.
  • Remote Support Tools : TeamViewer, AnyDesk, Remote Desktop Protocol (RDP).
  • Monitoring Tools : Nagios, SolarWinds, PRTG Network Monitor.
  • Collaboration Tools : Microsoft Teams, Slack, Zoom.

    • Other Requirements : Microsoft Certification : MCSA, MCSE or MCITP Server Administrator is desirable.

    A minimum of three years relevant experience is required. The role may require travel so only candidates willing and available to travel while on the job should apply.

    Required Qualification : A degree or certification in IT, Computer Science, or a related field. Certifications like CompTIA A+, ITIL, Cisco, Oracle or Microsoft Certified : Modern Desktop Administrator are advantageous.

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    Officer • Rivers, Nigeria