FP&A Manager

Hugo is transforming the future of a continent by re-envisioning the future of its work. We exist to provide BPO excellence to our customers by investing heavily in the very best of African talent.

African communities currently reap less than 2% of a BPO market worth a staggering $430 billion annually. We are changing this.

Specializing in digital and AI operations, omnichannel customer support, and trust and safety solutions for some of the world’s largest tech and media companies, we are providing the continent’s university-educated youth with the skills necessary to build a meaningful career in the global digital economy. All whilst delivering industry-beating excellence for our clients.

As a culture, we’re Silicon Valley meets ECOWAS — English et en Français. We’re smart, dynamic, and ambitious. And we’re on a mission to win for our clients and for our people

ABOUT HUGO

Hugo Technologies, Inc. (“Hugo”) is committed to nurturing the best of Africa’s young talent. We build and manage remote teams across Africa for some of the world’s largest technology and media companies. We specialize in omnichannel customer support, digital and AI operations, and trust and safety solutions.

Our “Why?” is simple. Outsourcing generates billions in income and opportunities globally, but less than 2% reaches African communities. We’re changing that. By winning a share of the multi-billion dollar global BPO market for Africa, we are investing in a brighter future for the continent.

As a company, we’re obsessed with excellence. We ask smart questions to build a thorough understanding of our client's needs; then pour ourselves into delivering not just great work, but also a perfect user experience so that we stand out in what is a very crowded market.

The only commitment greater than the one we have to our clients is the one we have to our community. We are dedicated to carving out a place in the digital economy for young Africans, and we work tirelessly to equip them with the skills needed to build meaningful careers.

ROLE OVERVIEW

Reports to: Chief Financial Officer (CFO)
Location: Remote (with cross-time zone coordination across US and Africa)
Team: Works closely with the US Financial Controller, Staff Accountant, CFO and other finance and management team members

Lead financial planning, analysis, and performance reporting across Hugo’s global operations.
Provide data-driven insights that improve margin visibility, working capital efficiency, and decision quality.
Partner closely with the CFO, Controller, and cross functional teams to build a disciplined, scalable financial rhythm that supports profitable growth and near real-time visibility into business performance.

KEY RESPONSIBILITIES

1. Financial Planning and Forecasting

• Manage annual budgeting and rolling forecast cycles across all entities.

• Consolidate inputs from operations, sales, and finance to build reliable, data-driven forecasts.

• Analyze revenue, cost, and margin drivers to identify opportunities.

• Maintain driver-based models linking headcount, billing, and productivity to financial outcomes.

• Support longer-term planning and scenario analysis to evaluate growth and investment priorities.

• Ensure forecasting and budgeting processes reflect clear financial principles aligned with company objectives and support disciplined decision-making.

• Prepare financial forecasts and models used for various scenarios and stakeholders including but not limited to investor, lender, or management.

2. Management Reporting and Performance Insights

• Develop and maintain the monthly management reporting pack, including P and L, variance commentary, KPIs, and dashboards.

• Ensure alignment between financial results from the Controller and operational KPIs from business leads.

• Translate data into clear, actionable insights for leadership and board reporting.

• Present monthly insights on margin trends, client profitability, and cost performance.

• Track and analyze working capital and liquidity metrics in partnership with the Controller.

• Incorporate functional KPIs and outcome metrics into monthly reporting to strengthen visibility into performance trends.

3. Business Partnering and Decision Support

• Collaborate closely with cross functional teams to translate business metrics into financial impact and forecast implications.

• Support client and project-level margin analysis, pricing models, and cost improvement initiatives.

• Partner with the Controller to align forecast versus actual results and recommend corrective actions.

• Build trust with business leaders through timely, data-backed insights that improve accountability and resource allocation.

• Provide timely visibility into the financial impact of cross-functional decisions to ensure alignment between operational actions and financial expectations.

4. Systems, Data and Automation

• Support the CFO and Controller in developing a scalable reporting infrastructure in NetSuite and BI tools such as Power BI.

• Streamline data flows between accounting, billing, and reporting systems to enable near real-time visibility.

• Own the integrity of FP&A models and reporting definitions to ensure consistency and data quality.

• Drive automation of recurring reports and variance analysis to reduce manual effort.

5. Treasury and Cash Flow Planning

• Support the CFO in cash flow forecasting, liquidity analysis, and funding planning.

• Model the impact of transactions on group cash position.

• Prepare sensitivity analyses for working capital and debt covenant compliance.

6. Continuous Improvement and Collaboration

• Establish monthly performance review rhythms with entity and regional leads.

• Maintain a structured monthly planning and review rhythm to ensure consistency, clarity, and forward visibility across functions.

• Continuously improve accuracy and efficiency of budgeting, forecasting, and reporting processes.

• Prepare analysis and data packs for lenders and external stakeholders, ensuring alignment with internal forecasts.

• Support ad hoc strategic or financial projects that enhance decision-making and operational visibility.
  
  

QUALIFICATIONS REQUIRED (NON-NEGOTIABLES)

Education: Bachelor’s degree in Finance, Accounting, Economics, or related field. MBA or CFA is a plus.

Experience: 5 to 10 years in FP&A, financial modeling, or business finance roles, ideally within a multi-entity or service-based business.

Technical Skills:

• Advanced proficiency in Excel or Google Sheets and financial modeling.

• Familiarity with NetSuite and Power BI for reporting automation.

• Strong understanding of P&L structure, working capital, and cost allocation.

• Experience consolidating data across multiple entities and currencies.
  

Soft Skills:

• Strong analytical and storytelling ability with the ability to translate data into clear insight.

• Excellent communication and stakeholder management skills.

• Collaborative, proactive, and comfortable operating in ambiguity.

• Hands-on, willing to build as well as analyze, suited to a lean, high-performance finance team.

• Demonstrates hunger to learn, takes ownership of outcomes, and brings a positive, solutions-oriented attitude to cross functional work.

WHAT WE PROVIDE

Hugo offers a hybrid work environment that balances employee flexibility with a collegial, fun “office” culture. We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career. Our compensation and benefits are highly competitive.

PRIVACY STATEMENT: Any information you submit to Hugo as part of your application will be processed in accordance with Hugo’s Privacy Policy.

EQUAL OPPORTUNITY STATEMENT: Diversity, equity and inclusion are part of our DNA. Promoting and, where possible, improving diversity, equity and inclusion are a value-based and commercial necessity. We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, sex, gender identify, sexual orientation, neurodiversity, disability, or any other legally protected status