Head of Customer Experience & Activation

Recruitment by Hempawa Consult for a Leading FinTech Company

We are hiring a Head of Customer Experience & Activation for a leading FinTech company that is transforming financial inclusion in Nigeria and across Africa. This is an in-person, mid-level management role based in Abuja, designed for a high performer who can own the customer journey end-to-end, turn feedback into strategy, and deliver excellence at every touchpoint.

The Opportunity

As Head of Customer Experience & Activation, you will :

Own the Customer Journey : Design and optimize experiences across onboarding, support, and retention.

Lead Activation : Drive adoption and engagement of products through targeted strategies.

Champion Excellence : Build and implement customer-first service standards and feedback loops.

Data-Driven Insights : Translate customer data into actionable strategies to boost satisfaction and loyalty.

Inspire Teams : Lead, coach, and develop a high-performing customer success and activation unit.

Who We’re Looking For

Proven Experience : 5+ years in customer experience, service management, or related leadership roles in fintech, tech, telecoms, or financial services.

Customer-Centric Mindset : Passionate about delivering value and exceeding customer expectations.

Activator & Strategist : Strong ability to design and execute activation strategies that convert and retain users.

Leader & Builder : Experience leading teams and scaling customer-focused functions.

Why This Role Stands Out

Impact : Shape the customer experience of a fintech changing lives across Nigeria and Africa.

Career Growth : Mid-level today, executive path tomorrow.

Dynamic Culture : Join a team that rewards performance and innovation.

Competitive Rewards : Salary range ₦150,000 – ₦250,000 / month plus performance-based incentives.

Location : Abuja (In-person role)

Opens : Today - September 30th, 2025

Subject Line : Application – Head of Customer Experience & Activation (Abuja)