IT Help - Desk Support Officer

Job Summary

Contract Type:

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Requirements

• B.Sc in Computer Science or any related IT degree.
  
• I.T Certification is an added advantage
  
• Proven proficiency with the use of E.R.P software
  
• 1 - 5 years of work experience in a similar role.
  
• Must have completed NYSC
  
• Detail-oriented.
  
• Prioritization.
  
• Effective people management.
  

Method of Application

Interested and qualified candidates should send their CVusing the job title as the subject of the mail.

Responsibilities

• Install and configure computer hardware operating systems and applications.
  
• Monitor and maintain computer systems and networks.
  
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
  
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
  
• Replace parts as required.
  
• Provide support, including procedural documentation and relevant reports.
  
• Follow diagrams and written instructions to repair a fault or set up a system.
  
• Support the roll-out of new applications.
  
• Set up new users' accounts and profiles and deal with password issues.
  
• Respond within agreed time limits to call-outs.
  
• Work continuously on a task until completion (or referral to third parties, if appropriate).
  
• Prioritize and manage many open cases at one time.
  
• Rapidly establish a good working relationship with customers and other professionals, such as software developers.
  
• Test and evaluate new technology.
  
• Conduct electrical safety checks on computer equipment.