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Customer Satisfaction Representative (Sales of Poultry Pharmaceutical)
Customer Satisfaction Representative (Sales of Poultry Pharmaceutical)DSL Pharma • Abia, Nigeria
Customer Satisfaction Representative (Sales of Poultry Pharmaceutical)

Customer Satisfaction Representative (Sales of Poultry Pharmaceutical)

DSL Pharma • Abia, Nigeria
30+ days ago
Job description

Job title : Customer Satisfaction Representative (Sales of Poultry Pharmaceutical)

Job Location : Abia

Deadline : January 31, 2026

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Job Summary

  • The Customer Satisfaction Representative is a sales-oriented role responsible for driving customer retention, expanding product adoption, and building brand loyalty through exceptional relationship management and technical sales support.
  • The role ensures that poultry farmers, veterinary officers, agri-dealers, and distributors derive maximum value from Diversay

    • Key Responsibilities

    Sales and Account Retention :

  • Actively follow up with existing customers to ensure repeat sales and promote product reorders.
  • Upsell and cross-sell relevant vaccines, medications, and animal health products based on customer needs.
  • Maintain a portfolio of key accounts and ensure consistent contact, visits, and relationship growth.
  • Achieve monthly and quarterly sales targets for assigned territories.

    • Post-Sales Support and Satisfaction :

  • Ensure customers receive prompt delivery, proper cold chain handling, and accurate product instructions.
  • Monitor product usage and efficacy post-sale; gather feedback for internal technical and product teams.
  • Provide field-level customer support and liaise with the technical team to address usage-related queries or complaints.
  • Resolve product or service issues quickly to ensure customer satisfaction and loyalty.

    • Field Engagement and Relationship Management :

  • Conduct farm and distributor visits regularly to build rapport, assess product performance, and reinforce trust.
  • Organize farm demos, mini-clinics, and customer education sessions on best practices.
  • Represent the company at trade fairs, farmers' forums, and veterinary association meetings within the region.

    • Feedback and Market Intelligence :

  • Capture and report on customer satisfaction levels, competitor activity, market pricing, and industry trends.
  • Recommend improvements in sales strategies or product delivery based on real-time customer feedback.
  • Monitor churn risks and take proactive steps to prevent customer loss.

    • Reporting and Documentation :

  • Maintain accurate records of interactions, follow-ups, and sales in CRM or reporting templates.
  • Submit timely weekly, monthly, and quarterly activity reports to the Regional Sales Manager.
  • Track KPIs such as customer retention rate, complaint resolution time, and repeat sales conversion.

    • Qualifications and Experience

  • HND / B.Sc. in Animal Health, Veterinary Science, Agriculture, Biological Sciences, or related disciplines.
  • 0 - 4 years' experience in veterinary pharmaceutical sales, animal health product marketing, or technical customer service in agri-business.
  • Solid understanding of poultry farming systems, animal diseases, and vaccination programs.
  • Must be fluent in English and Yoruba (or other major South West languages).
  • Ability to drive (valid driver's license required) and willingness to travel extensively within the region.
  • Strong sales orientation and ability to meet revenue goals.

    • Key Competencies :

  • Excellent negotiation and persuasive selling skills
  • Strong relationship management and interpersonal skills
  • Commercial and customer service mindset
  • Ability to translate technical knowledge into customer value
  • Organized, self-motivated, and goal-driven
  • Proficient in Microsoft Office (Word, Excel, PowerPoint) and basic CRM tools.

    • Expected Behavioural Competencies :

  • Customer Obsession : Always seeks to add value to the customer's experience
  • Drive for Results : Consistently meets or exceeds sales and retention targets
  • Integrity : Handles business ethically and builds trust with all stakeholders
  • Collaboration : Works across teams to deliver holistic customer service
  • Adaptability : Quickly adjusts approach based on field realities or customer needs
  • Resilience : Maintains energy and focus even under pressure or after setbacks.
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    Sales Representative • Abia, Nigeria

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