Head of Retail and Sales OperationsPressone • La Gran YajaLagos, Nigeria, Nigeria

Head of Retail and Sales Operations

Pressone • La Gran YajaLagos, Nigeria, Nigeria

7 days ago

Job description

Our client is seeking a Head of Retail and Sales Operations to take the reins of their physical retail engine. You will blend strategic expansion planning with hands-on operational management, leading a high-performing team to optimize store profitability and redefine the modern shopper's journey in Nigeria.

Ready to lead the retail operations of Nigeria’s most iconic children’s fashion brand? Apply now!

Who we are looking for...

You are a Commercial Powerhouse with deep roots in the retail and fashion landscape and a proven ability to turn market trends into profitable business strategies.
You are an Operational Visionary who excels at building scalable systems and processes that ensure consistency and agility across multiple locations.
You possess Exceptional Leadership Skills, with a track record of managing regional and store-level teams to meet aggressive KPIs while maintaining a customer-first culture.
You are a Data-Driven Decision Maker, comfortable using business reports and dashboards to identify growth opportunities, mitigate risks, and justify store footprint expansions.
You possess a Premium Brand Mindset, understanding that in the high-end fashion world, the smallest details in visual merchandising and customer service make the biggest difference.
You are an Execution Specialist who can bridge the gap between high-level strategy and the day-to-day realities of inventory control, supply chain alignment, and loss prevention.

Key Responsibilities...

Strategic Leadership & Revenue Growth

You will provide overarching leadership for retail and sales operations, ensuring every initiative aligns with the company’s long-term strategic goals.

You will design and drive revenue growth strategies across physical stores and emerging channels, including pop-ups, partnerships, and experiential formats.

You will evaluate the commercial viability of the store footprint, leading project management for launching, relocating, or winding down retail locations.

You will monitor global and local retail trends and technological innovations to ensure the brand remains competitive and forward-thinking.

You will deliver actionable business insights and forecasts to the executive team to highlight growth opportunities.

Store Operations & Brand Consistency

You will lead the development of scalable retail systems and SOPs to ensure operational efficiency and consistency across all 13+ locations.

You will champion a customer-first culture, leveraging data to tailor experiences for digitally connected and convenience-driven consumers.

You will implement feedback loops between the sales teams and management to continuously improve the customer journey and satisfaction.

You will monitor compliance with premium brand standards, ensuring that visual merchandising and store layouts reflect the brand's timeless appeal.

You will execute promotional activities and loyalty programs to drive foot traffic and long-term brand advocacy.

Team Leadership & Supply Chain Alignment

You will lead, coach, and mentor high-performing regional and store teams, fostering a culture of accountability and professional development.

You will collaborate with HR to ensure staffing levels are optimized for business needs while staying within budget.

You will partner with cross-functional teams (Finance, Marketing, Internal Controls) to ensure smooth and productive retail operations.

You will ensure effective inventory management by optimizing product assortment and ensuring timely replenishment to meet store-level demand.

You will enforce strict inventory controls and loss prevention strategies to minimize errors, fraud, and theft.

What Success looks like...

Achieving and exceeding monthly and quarterly sales targets across all physical retail locations.

Implementing scalable SOPs that result in 100% compliance with brand standards and audit requirements.

Improving customer satisfaction scores and loyalty program participation through tailored retail experiences.

Maintaining high levels of stock availability while significantly reducing inventory shrinkage and diversion.

Building a robust succession plan and meeting all team-level KPIs for productivity and service quality.

To be considered for this role you should have...

Proven senior-level experience in Retail Operations or Sales Management , preferably within the fashion or FMCG sector.

A strong track record of leading multi-location teams and driving large-scale retail projects.

Ability to analyze P&L statements, sales data, and market trends to drive profitability.

A Bachelor’s degree in Business Administration, Marketing, or a related field (An MBA is an added advantage).

Strong project management, negotiation, and interpersonal communication skills.

The Goodies...

The opportunity to lead the retail operations of a brand with a 25-year history of excellence in Nigeria.

A senior role where your decisions directly influence the company’s nationwide footprint and growth strategy.

A competitive compensation package designed for a high-impact leader in the retail space.

The chance to work across both premium retail and mass-market manufacturing .

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Head of Retail and Sales Operations • La Gran YajaLagos, Nigeria, Nigeria

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