Collection Manager

Job Description

The Collections Manager will lead Gamma Mobility’s centralised collections function, ensuring strong repayment performance across a large and high-frequency portfolio. This role is responsible for driving collections strategy, optimising daily execution, and managing team productivity to consistently meet cash collection targets.

The ideal candidate is a disciplined operator with strong leadership and analytical skills, capable of improving collections outcomes while maintaining a high-performing, compliant, and customer-focused collections operation.

Roles and Responsibilities

Collections Strategy & Execution Excellence

Develop and lead collections strategies that maximize repayment performance across the portfolio.

Translate strategy into clear daily execution plans and recovery priorities.

Ensure collections activities are consistent, structured, and aligned to business performance goals.

Introduce data-driven interventions to improve collection outcomes and reduce delinquency trends.

Centralized Collections Operations Management

Oversee centralised, virtual collections operations across assigned cities.

Ensure structured customer follow-up through approved digital and call channels.

Maintain disciplined workflows and routines to support consistent daily recovery performance.

Ensure customer engagement is professional, firm, and aligned with company values.

Team Leadership & Productivity Management

Lead, coach, and manage a team of centralised collections officers.

Set productivity standards, performance expectations, and daily recovery targets.

Build and implement performance management routines including coaching, reviews, and corrective actions.

Design incentive and accountability structures that drive outcomes, not just activity.

Monitoring, Reporting & Portfolio Insights

Own collections dashboards and performance reporting for leadership visibility.

Monitor repayment performance trends and identify risks early to protect cash flow.

Track effectiveness of collections strategies and recommend improvements where needed.

Provide insights that inform credit decisioning, customer segmentation, and operational improvements.

Escalation & Cross-Functional Collaboration

Ensure effective escalation and handover of unresolved cases to the City Manager team for field recovery.

Collaborate with Credit & Risk, Operations, Finance, Legal, and City Teams to resolve customer issues impacting repayment.Support improvement of payment processes, customer communication, and operational drivers of delinquency.

Compliance, Governance & Continuous Improvement

Ensure collections practices follow internal policy, ethical standards, and applicable regulations.

Maintain well-documented processes and ensure audit readiness.

Continuously improve SOPs, scripts, and workflows to strengthen recovery performance and team efficiency.

Requirements

Master’s degree in Business Administration, Operations Management, Finance, or related field.

Minimum of 6 years of progressive experience in a Collections Role with a deep understanding of collections performance management and productivity systems.

Strong negotiation, customer engagement, and conflict resolution skills.

Data-driven mindset with strong comfort using dashboards and performance analytics.

High ownership, attention to detail, and ability to perform under daily target pressure.

Strong leadership, coaching, and stakeholder management capability.

Key Skills

Strong strategic and operational execution ability.

Deep understanding of collections performance management and productivity systems.

Strong negotiation, customer engagement, and conflict resolution skills.

Data-driven mindset with strong comfort using dashboards and performance analytics.

High ownership, attention to detail, and ability to perform under daily target pressure.

Strong leadership, coaching, and stakeholder management capability.

Benefits

• You would be part of a dynamic startup revolutionising the vehicle subscription and financial services industry for gig workers in Africa.
• You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.
• You would work alongside passionate, talented colleagues who share your commitment to excellence.
• You would witness first-hand the positive change your work brings to the lives of thousands of riders and drivers.
• You would enjoy a comprehensive benefits package, including a competitive salary, health insurance, and exciting growth opportunities.