FIELD ENGINEER

FIELD ENGINEER

Salary : 200000 - 220000 Monthly (Net)

Location : Lagos Nigeria

Industry : Telecommunications / Internet Service Provider (ISP)

Experience Level : 3 - 5 Years (Mandatory ISP Sector Experience)

Employment Type : Full-Time

Reports To : Field Operations Manager

Role Overview

The Field Engineer will be responsible for providing on-site installation configuration maintenance and troubleshooting of ISP network services at customer locations. The ideal candidate must have solid hands-on experience with network equipment strong diagnostic skills and the ability to deliver excellent customer service while adhering to company standards and technical procedures.

Key Responsibilities

Installation & Configuration

Visit customer premises to install and configure ISP services including internet connectivity routers modems switches and cabling.

Follow company installation guidelines technical specifications and safety procedures.

Test and verify service performance to ensure speed reliability and connectivity meet required standards.

Educate customers on proper use basic troubleshooting and maintenance of installed equipment.

Troubleshooting & Issue Resolution

Diagnose and resolve technical issues related to internet connectivity equipment failures or service disruptions.

Respond promptly to customer complaints or service requests providing effective and timely solutions.

Collaborate with coordinators Network Operations Center (NOC) and support teams to escalate complex issues.

Document all service activities customer interactions and resolutions accurately.

Customer Service & Communication

Interact professionally and courteously with customers to ensure an excellent service experience.

Communicate technical concepts clearly and simply addressing customer inquiries and concerns.

Recommend service improvements upgrades and additional solutions based on customer needs.

Liaise with sales and account management teams to share feedback and identify upselling opportunities.

Quality Assurance & Compliance

Ensure all installations comply with company standards quality benchmarks and regulatory requirements.

Perform routine audits and quality checks to identify and resolve deficiencies.

Stay updated on emerging technologies industry trends and best practices to improve service quality.

Requirements & Qualifications

High school diploma required; technical certifications or a related degree is an added advantage.

3 - 5 years experience in network installations within an ISP or telecommunications environment.

Strong understanding of networking concepts protocols routers switches modems and cabling.

Proficiency in diagnosing and resolving internet / network connectivity issues.

Familiarity with Windows Linux macOS and network diagnostic tools.

Excellent communication and customer service skills.

Ability to prioritize tasks and work independently in the field.

Valid drivers license and willingness to travel to customer sites.

Physical ability to lift and install networking equipment.

Benefits

Competitive net salary 00).

HMO / Medical Insurance.

Pension contributions and statutory benefits.

Paid annual leave and public holidays.

Field mobility allowance (where applicable).

Professional development and certification support.

Opportunity to work with advanced ISP technologies.

How to Apply

Interested and qualified candidates should send their CV to :

Using the subject line : Field Engineer Lagos

Key Skills

Active Directory,Technical Documentation,Windows,On-Site Support,Test Equipment,Linux,Internet,Preventive Maintenance,Technical Assistance,Troubleshoot,Problem Resolution,Setup,hardware,Technical Support,UNIX

Experience : years

Vacancy : 1