FIELD ENGINEER

Salary: 200000 - 220000 Monthly (Net)
Location: Lagos Nigeria
Industry: Telecommunications / Internet Service Provider (ISP)
Experience Level: 3 - 5 Years (Mandatory ISP Sector Experience)
Employment Type: Full-Time
Reports To: Field Operations Manager

Role Overview

The Field Engineer will be responsible for providing on-site installation configuration maintenance and troubleshooting of ISP network services at customer locations. The ideal candidate must have solid hands-on experience with network equipment strong diagnostic skills and the ability to deliver excellent customer service while adhering to company standards and technical procedures.

Key Responsibilities

Installation & Configuration

• Visit customer premises to install and configure ISP services including internet connectivity routers modems switches and cabling.
  
  

• Follow company installation guidelines technical specifications and safety procedures.
  
  

• Test and verify service performance to ensure speed reliability and connectivity meet required standards.
  
  

• Educate customers on proper use basic troubleshooting and maintenance of installed equipment.
  
  

Troubleshooting & Issue Resolution

• Diagnose and resolve technical issues related to internet connectivity equipment failures or service disruptions.
  
  

• Respond promptly to customer complaints or service requests providing effective and timely solutions.
  
  

• Collaborate with coordinators Network Operations Center (NOC) and support teams to escalate complex issues.
  
  

• Document all service activities customer interactions and resolutions accurately.
  
  

Customer Service & Communication

• Interact professionally and courteously with customers to ensure an excellent service experience.
  
  

• Communicate technical concepts clearly and simply addressing customer inquiries and concerns.
  
  

• Recommend service improvements upgrades and additional solutions based on customer needs.
  
  

• Liaise with sales and account management teams to share feedback and identify upselling opportunities.
  
  

Quality Assurance & Compliance

• Ensure all installations comply with company standards quality benchmarks and regulatory requirements.
  
  

• Perform routine audits and quality checks to identify and resolve deficiencies.
  
  

• Stay updated on emerging technologies industry trends and best practices to improve service quality.
  
  

Requirements & Qualifications

• High school diploma required; technical certifications or a related degree is an added advantage.
  
  

• 3 - 5 years experience in network installations within an ISP or telecommunications environment.
  
  

• Strong understanding of networking concepts protocols routers switches modems and cabling.
  
  

• Proficiency in diagnosing and resolving internet/network connectivity issues.
  
  

• Familiarity with Windows Linux macOS and network diagnostic tools.
  
  

• Excellent communication and customer service skills.
  
  

• Ability to prioritize tasks and work independently in the field.
  
  

• Valid drivers license and willingness to travel to customer sites.
  
  

• Physical ability to lift and install networking equipment.
  
  

Benefits

• Competitive net salary 00).
  
  

• HMO/Medical Insurance.
  
  

• Pension contributions and statutory benefits.
  
  

• Paid annual leave and public holidays.
  
  

• Field mobility allowance (where applicable).
  
  

• Professional development and certification support.
  
  

• Opportunity to work with advanced ISP technologies.
  
  

How to Apply

Interested and qualified candidates should send their CV to:

Using the subject line: Field Engineer Lagos

Key Skills
Active Directory,Technical Documentation,Windows,On-Site Support,Test Equipment,Linux,Internet,Preventive Maintenance,Technical Assistance,Troubleshoot,Problem Resolution,Setup,hardware,Technical Support,UNIX
Experience: years
Vacancy: 1