Operations Associate

We are seeking an organised and proactive Operations Associate to support the day-to-day operations of the business, including its beauty services and hair retail activities.

The ideal candidate will help coordinate business operations, manage inventory and online orders through Shopify, and ensure a smooth customer experience across all sales channels.

Key Responsibilities * Coordinate daily business operations to ensure efficiency and smooth service delivery.

• * Manage product listings, inventory, and customer orders on Shopify.
• * Process online orders and coordinate product packaging, fulfilment, and deliveries.
• * Respond to customer enquiries regarding products, purchases, and services.
• * Monitor inventory levels and coordinate restocking of hair products and other supplies.
• * Maintain accurate records of sales, inventory, and daily business activities.
• * Support appointment scheduling and coordinate activities where necessary.
• * Monitor customer feedback and resolve complaints professionally.
• * Prepare regular sales and operational reports for management.
• * Identify opportunities to improve operational efficiency, customer satisfaction, and sales.
• * Support other administrative and operational activities as required.

Requirements * HND or Bachelor’s degree in Business Administration, Management, or a related field is an advantage.

• * Previous experience in operations, retail, e-commerce, client service, or a similar role.
• * Practical experience using Shopify, particularly for product listings, inventory management, and order processing.
• * Strong organisational, communication, and customer service skills.
• * Basic knowledge of sales reporting and inventory management.
• * Proficiency in Microsoft Office or Google Workspace.
• * Ability to multitask, work independently, and pay attention to detail.
• * A proactive and solution-oriented approach to work.
• * Willingness to work weekends and according to the business’s operational schedule.

Preferred Candidate The ideal candidate is organised, commercially aware, customer-focused, and comfortable managing both physical business activities and online sales.

Experience in the beauty, hair, fashion, or retail industry will be an added advantage.

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