Housekeeping SupervisorThe Providence Hotel • Lagos, Nigeria

Housekeeping Supervisor

The Providence Hotel • Lagos, Nigeria

13 days ago

Job description

Job title : Housekeeping Supervisor

Job Location : Lagos

Deadline : January 31, 2026

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PURPOSE OF JOB :

To supervise, direct and co-ordinate the all areas in a manner which will result in a clean and attractive hotel facility.

ESSENTIAL FUNCTIONS / SUCCESS PROFILE

Working with Others

Exceed Customer Expectations

Anticipate and take action to meet and exceed others needs and expectations

Continually search for ways to increase customer satisfaction

Thrive on providing service to others

Communicate with Others

Speak clearly and listen effectively

One-on-one and in group settings

Possess basic writing skills

Demonstrate Team Spirit & Cooperation

Enjoy working with others to achieve common goals and objectives

Display upbeat attitude, even under pressure

Volunteer as needed to help ensure team success

Act with Professionalism & Integrity

Conduct business respectfully

Ethically, and honestly

Value the diverse background of others

Taking Responsibility

Take Ownership

Be personally accountable for achieving results in a timely fashion and commit to follow-up

Take ownership of both positive and negative outcomes of work performance

Resolve problems without blaming others

Learn, Develop, & Adapt to Change

Actively pursue self-development; learn from experience; modify behaviour based on feedback

Demonstrate flexibility in handling change, unclear situations, shifting priorities, and new job requirements

Learn, Develop, & Adapt to Change

Work without close supervision

Use good judgment

Make sure tasks are completed on time, without error, and up to quality standards

Prioritize activities based on time and attention needed for completion

Attend to Detail

Ensure all job duties are performed with care and attention to detail

Personally check work to ensure accuracy

Understand how the details affect the big picture

Delivering Results

Demonstrate Functional Excellence

Possess, apply, and continually develop the specific technical knowledge and job skills / requirements needed for effective job performance

Commit to Quality

Ensure high quality, excellence, and value in work processes and outcomes produced with a commitment to meeting or exceeding standards

Follow Policies & Procedures

Perform job tasks based on established policies and procedures

Interpret and apply policy correctly in all situations

Take Direction

Follow instructions with flexibility to shift priorities upon request

Accept direction with a positive attitude and sense of urgency

Understand and respect chain of command

Multitask

Shift back and forth efficiently between two or more activities, balancing priorities effectively

ENERGY PRESERVATION

Motivates and inspire others

Takes ownership

Drives continuous improvement

Demonstrates financial acumen

MAIN DUTIES / TASKS :

Answer the telephone calls and follows through the request

Supervises, trains, directs, disciplines and co-ordinates room cleaners in the prompt and efficient housekeeping of guest rooms - according to The K Hotel standards.

Assures adherence to The K Hotel policies and standards

Supervises the competition of short notice requests for room changes

Notifies supervisor of any rooms requiring replacement or repair of furniture, fixtures, etc.

Inspects all check out / stay over rooms after they are made up, keeps record of room checkouts and rooms made up and submits their records to housekeeping throughout the day (every 2-5 rooms minimum).

Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures etc. Follows through on work orders to ensure completion.

Checks constantly the status of guest rooms and notifies room cleaners of changes.

Checks VIP rooms

Checks early morning make-up rooms.

Co-ordinates cleaning of guest rooms for proper priority.

Guest requests

VIP rooms

Check out rooms

Make up rooms

Expected check-out rooms

Pick up rooms {Arrivals rooms and VIP Arrivals}

Room Information

Deliver the laundry to the Guests when the Laundry is closed and log it in the Laundry Log book

Handles ïDND' rooms. Ensures to call the guest by 15 : 00hrs and ask for service

Know how to what to do in case of an evacuation / fire alarm or other emergencies (i.e. bomb threats)

Take part in Communication Meetings on a regular basis

Operation of Laundry and Valet Service Areas is planned, organized and controlled for optimum functioning

Efficient communication within Laundry Service Areas and between Housekeeping Areas and other departments is maintained

Monitor and maintain par stocks, stock taking and procedures

OTHER DUTIES / TASKS :

To promote efficiency, confidence, courtesy and an extremely high standard of social skills

To generally promote and ensure good inter-departmental relations

To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues

To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment

To adhere to Company and Hotel rules and regulations at all times

Ensure that incidents / accidents are reported without any delays

Ensure that QHSE FSMS related training programs are executed

Identify training requirements of employees and coordinate with concerned trainers (internal) to execute training

Ensure that QHSE FSMS related records are maintained and updated

Participates in incident investigation process

Plans and coordinate with OH&S officers to conduct mock drills with respect to Occupational health & safety

OCCASIONAL DUTIES / TASKS :

To report any equipment failures / problems to the Maintenance Department

To pass any maintenance requests to the Maintenance Department

To participate in any Training / Developments schemes as recommended by senior management

To assist the Duty Manager in any task outlined / detailed by him / her

To comply with any reasonable request made by management to the best of your ability

PERSONAL REQUISITE

Language : Fluent in English, multilingual ability preferred.

Education : BA would be an advantage, High school diploma

Experience : Several years' experience in overall operation

Computer knowledge : MS Office applications, Opera PMS and other software as required

Personal appearance : The uniform should be worn with pride and dignity.

The uniform must be kept clean, tidy and well maintained.

Any careless use, wilfully or negligently, will be the sole responsibility of the employee, which will have to cover all expenses related to the repair / replacement or additional cleaning outside the regular one.

The personal appearance according to the Hotel standard must be adhered to at all times.

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Housekeeping Supervisor • Lagos, Nigeria

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