Clinical Admin & Patient Support Assistant
Excel Health Med • Lagos, Nigeria
5 days ago
Job description
Job title : Clinical Admin & Patient Support Assistant
Job Location : Lagos Deadline : October 22, 2026 Quick Recommended Links
ROLE OVERVIEW
- You will serve as the first point of contact for patients and the operational support system for doctors and nurses.
You will manage:
- Patient communication
- Community/forum engagement
- Home care coordination
- Administrative and clinical support tasks
KEY RESPONSIBILITIES
Patient Support & Communication
- Respond to patient inquiries via WhatsApp/platform
- Handle complaints, concerns, and general service questions
- Ensure patients are guided and supported at all times
Community & Engagement Support
- Manage and moderate the patient community/forum
- Share updates, health tips, and service information
- Ensure a safe, supportive, and engaging environment
Home Care Coordination
- Coordinate home medication delivery and nurse visits
- Liaise with mobile nurses and clinical team
- Track service completion and patient feedback
Administrative Support
- Maintain patient records and service logs
- Update trackers for appointments, payments, and follow-ups
- Support scheduling between patients and clinicians
Escalation Support
- Escalate clinical concerns to nurses or doctors promptly
- Ensure urgent issues are properly flagged and followed up
WHO WE ARE LOOKING FOR
We are looking for individuals who are:
- Medical Assistants / Nursing Assistants / Healthcare support staff
- OR experienced in hospital admin, customer care, or patient coordination
- Strong communicators and emotionally intelligent
- Calm under pressure and highly organised
- Comfortable using WhatsApp, Google Sheets, and digital tools