Customer Support Analyst (Lekki)

Our client is a key player in the fin-tech space. They provide payment solutions to customers and businesses across Africa.

They are seeking a Customer Support Analyst who will be responsible for delivering excellent customer service across multiple communication channels resolving customer issues and ensuring a positive customer experience.

Responsibilities

• Managing incoming calls and customer service inquiries over the phone email and on social media platforms.
  
• Build sustainable relationships and trust with customer accounts through open and interactive communication and assessing customers needs to achieve satisfaction
  
• Provide accurate valid and complete information by using the right methods/tools
  
• Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. These will be done through phone calls emails and social media.
  
• Keep records of customer interactions process customer accounts and file documents
  
• Follow communication procedures guidelines and policies and Take the extra mile to engage customers
  
• Answers questions from and provides information to customer on the companies services.
  
• Resolves order complaints by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.
  
• Interact with customers via social media and phone calls and emails.
  

Requirements

• 23 years of proven experience in customer service/support within the banking sector.
  
• Candidates must possess a Bachelors degree (.)
  
• Ability to remain professional calm and courteous with customers always.
  
• Understand how to engage customers and ask the right questions.
  
• Excellent Verbal and written communication skills
  
• Strong phone contact handling skills and active listening
  
• Customer orientation and ability to adapt/respond to different types of characters
  
• A fast learner with ability to multi-task prioritize and manage time effectively
  
• Tech Savvy
  

Required Skills:

Communication Strong attention to detail

Required Education:

Bachelor degree

Employment Type : Full Time
Experience: years
Vacancy: 1