Hotel Manager

Job Summary

We are seeking an experienced and hands-on Hotel Manager to oversee the day-to-day operations of the hotel and ensure a high standard of guest service operational efficiency and overall business performance.

Key Responsibilities

1. Hotel Operations

• Oversee the daily operations of the hotel ensuring all departments function efficiently.
  
• Coordinate the activities of Front Office Housekeeping Food & Beverage Maintenance and other operational units.
  
• Ensure hotel facilities rooms and common areas are maintained to the required standards.
  
• Monitor operational processes and identify areas for improvement.
  
• Ensure compliance with established hotel policies procedures and service standards.
  

2. Guest Experience & Customer Service

• Maintain high standards of guest service and satisfaction.
  
• Handle guest complaints concerns and escalated issues professionally and promptly.
  
• Monitor guest feedback and implement improvements where necessary.
  
• Ensure staff consistently deliver a professional and welcoming guest experience.
  

3. Team Leadership & Staff Management

• Supervise motivate and coordinate hotel staff across various departments.
  
• Support recruitment onboarding training and development of employees.
  
• Set clear expectations and ensure staff performance aligns with hotel standards.
  
• Address staff-related issues and promote a positive and professional work environment.
  
• Prepare and manage staff schedules in line with operational requirements.
  

4. Financial & Business Management

• Monitor hotel revenue expenses and overall financial performance.
  
• Work with the finance team to control operational costs and minimize wastage.
  
• Monitor occupancy room rates revenue performance and other relevant business indicators.
  
• Identify opportunities to increase revenue and improve profitability.
  
• Support budgeting forecasting and financial planning activities.
  

5. Sales & Revenue Growth

• Work with the sales and marketing team to drive room bookings and other revenue streams.
  
• Develop and implement strategies to improve occupancy and revenue.
  
• Monitor market trends competitor activities and customer preferences.
  
• Identify opportunities for partnerships promotions and business development.
  

6. Compliance Safety & Standards

• Ensure compliance with relevant hospitality regulations health and safety requirements and company policies.
  
• Maintain proper standards for hygiene security and hotel safety.
  
• Ensure operational risks are identified and addressed promptly.
  
• Maintain accurate operational records and reports.
  

7. Reporting & Stakeholder Management

• Prepare regular reports on hotel operations occupancy revenue guest satisfaction and staff performance.
  
• Provide management with insights and recommendations for improving hotel performance.
  
• Liaise with suppliers vendors contractors and other external stakeholders when required.
  
• Escalate significant operational and business issues to senior management.
  

Requirements

Required Skills:

A bachelors degree Minimum of 3 years of experience in B2B sales Knowledge of the hospitality industry Passion for sales and for achieving targets and objectives Excellent selling communication and negotiation skills.

Employment Type : Full Time
Experience: years
Vacancy: 1