IT & Communications Officer

Job Description

Our client, a leading energy provider based in VI, Lagos, is seeking an IT & Communications Officer. The IT & Communications Officer owns the information-technology and communications function end to end. The role keeps head-office IT running — hardware, network, email, accounts and data security — delivers and maintains data and communications installations at project and client sites, and acts as in-house administrator and first-line support for the company's ERP and business systems. It is a hands-on role that combines daily user support with project delivery, vendor management and system improvement.

Responsibilities:

IT Infrastructure & User Support

• Provide first-line support to all staff — laptops, desktops, printers, mobile devices, email and productivity tools.

• Install, configure and maintain office hardware, operating systems and licensed software; keep an accurate IT asset register.

• Administer user accounts, email, file storage and access permissions across company's systems.

• Maintain the office LAN/WLAN, routers, switches, firewalls and internet links; troubleshoot connectivity issues through to resolution.

• Run backups, antivirus, patching and basic cyber-security controls, and maintain a workable disaster-recovery position.

Site Communications

• Design and deliver data and communications for project and client sites — structured cabling, network points, switches, wireless links and internet connectivity.

• Set up and maintain remote monitoring and telemetry links for generator, PV and CNG assets, including SIM/router provisioning and connectivity uptime.

• Install and maintain CCTV, access-control and site telephony systems where required.

• Liaise with ISPs and telecom vendors on site links — provisioning, faults, escalation and service levels.

• Produce as-built documentation, cable schedules and network layouts for every site.

Site Installation — Data & Communications Works

• Prepare material take-offs, BOQs and cost estimates for the data and communications package on each project.

• Supervise contractors and technicians carrying out site installations; enforce workmanship, labeling and testing standards.

• Test and commission installed networks (cable certification, link testing) and hand over with complete test records.

• Ensure all installation works comply with HSE requirements, site rules and client specifications.

ERP & Business Systems

• Act as in-house administrator for ERP and business systems — user setup, roles and permissions, module configuration and routine maintenance.

• Support daily users across operations, maintenance, procurement and finance; resolve issues and escalate to the vendor where necessary.

• Build and maintain reports, dashboards, forms and workflows that match the company's actual processes.

• Support data migration, master-data quality and integration between the ERP and other tools.

• Train staff on system use and maintain user guides and standard operating procedures.

Vendor, Procurement & Reporting

• Source and evaluate IT and communications suppliers; prepare comparisons and recommendations for approval.

• Manage IT purchases, license renewals, service contracts and warranties.

• Maintain IT policies, SOPs, inventory records and system documentation.

• Report monthly on IT status, open issues, site connectivity uptime and planned works.

Requirements

B.Sc / HND in Computer Science, Information Technology, Computer or Electrical Engineering, Telecommunications or a related field.

• Minimum 3–5 years' hands-on IT experience covering end-user support, networking and systems administration.

• Demonstrable experience with structured cabling and site data / communications installation.

• Practical experience administering or supporting an ERP or comparable business system.

• Certification such as CompTIA A+/Network+, CCNA, Microsoft 365 / MCSA, or an ERP administrator certification is an advantage.

Technical Skills:

• Networking: TCP/IP, LAN/WLAN, routers, switches, firewalls, VPNs, structured cabling standards and link testing.

• Windows and Microsoft 365 administration — users, email, SharePoint/OneDrive, security settings; basic Linux an advantage.

• ERP administration and configuration — user roles, workflows, forms, reports and data imports.

• Strong Excel and reporting skills; comfortable with data clean-up, validation and analysis.

• Hardware troubleshooting, imaging and maintenance of PCs, printers and peripherals.

• Working knowledge of remote monitoring / IoT connectivity, CCTV and access-control systems.

• Backup, antivirus and sound day-to-day cyber-security practice.

• Exposure to power, energy or engineering-services businesses operating multiple remote sites is a plus

• Experience with Zoho (CRM, FSM, Books) or a similar business-systems suite is a plus.

Please note only candidates who can easily commute to job location (VI, Lagos) will be considered.

Requirements
B.Sc / HND in Computer Science, Information Technology, Computer or Electrical Engineering, Telecommunications or a related field. • Minimum 3–5 years' hands-on IT experience covering end-user support, networking and systems administration. • Demonstrable experience with structured cabling and site data / communications installation. • Practical experience administering or supporting an ERP or comparable business system. • Certification such as CompTIA A+/Network+, CCNA, Microsoft 365 / MCSA, or an ERP administrator certification is an advantage. Technical Skills: • Networking: TCP/IP, LAN/WLAN, routers, switches, firewalls, VPNs, structured cabling standards and link testing. • Windows and Microsoft 365 administration — users, email, SharePoint/OneDrive, security settings; basic Linux an advantage. • ERP administration and configuration — user roles, workflows, forms, reports and data imports. • Strong Excel and reporting skills; comfortable with data clean-up, validation and analysis. • Hardware troubleshooting, imaging and maintenance of PCs, printers and peripherals. • Working knowledge of remote monitoring / IoT connectivity, CCTV and access-control systems. • Backup, antivirus and sound day-to-day cyber-security practice. • Exposure to power, energy or engineering-services businesses operating multiple remote sites is a plus • Experience with Zoho (CRM, FSM, Books) or a similar business-systems suite is a plus. Please note only candidates who can easily commute to job location (VI, Lagos) will be considered.