Reliance Care Officer

Job title : Reliance Care Officer

Job Location : Lagos Deadline : October 10, 2026 Quick Recommended Links

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• We are seeking dynamic and ambitious self-starters to join our team as Reliance Care Officer.
• In this role, you will be the first point of contact for customers and stakeholders, responding to inquiries and resolving issues with empathy, and a solution-driven mindset.
• You will play a key role in supporting customers, ensuring their satisfaction, and promoting our health plans and services.

Responsibilities
As a Reliance Care Officer, you will do the following:

• Respond promptly to customer inquiries, requests, and complaints while maintaining a friendly and professional tone.
• Provide accurate and relevant information to prospective clients to guide them in selecting suitable health plans
• Escalate unresolved issues to the appropriate teams and follow through to ensure resolution and client satisfaction.
• Accurately record and update customer feedback, complaints, and suggestions in the internal communication system
• Support customer acquisition efforts by engaging inbound prospects and encouraging them to purchase health insurance products or utilize company services.

Requirements

• Bachelor's Degree or HND in any discipline
• Must have completed NYSC or have a valid exemption letter
• Basic proficiency in Microsoft Office tools.
• Willingness to work on shifts, including weekends.
• Excellent interpersonal, written, and verbal communication skills.
• Strong analytical skills and confidence working with numerical data.
• High attention to detail with a commitment to delivering quality work.
• Goal-oriented, adaptable, and able to perform well in fast-paced environments
• A medical background (e.g. Nursing, Medical Laboratory Science, Pharmacy, Microbiology) is an added advantage.

Benefits

• At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here's what you'll enjoy:
  • Remote-First Environment Work from anywhere while staying connected to a vibrant, collaborative team
  • Competitive Salary and Benefits We offer a salary that's benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded
  • Premium Health Insurance Comprehensive health coverage for you and your family, because your well-being comes first
  • Unlimited Leave Take the time you need when you need it—no limits, no questions
  • Meaningful Impact Play a key role in transforming customer experiences and shaping healthcare innovation
  • Collaborative Work Culture Join a supportive, inclusive, and team-focused environment that celebrates diversity
  • Growth Opportunities Access tools, mentorship, and resources to elevate your skills and career
  • Learning & Development Allowance We provide an allowance to support your ongoing professional growth and skill enhancement.