Field Monitoring Agent

Job title : Field Monitoring Agent

Job Location : Lagos Deadline : October 09, 2026 Quick Recommended Links

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Responsibilities

• Carry out physical visits to assigned customer and business locations to validate the accuracy and current status of information provided.
• Evaluate the operational status of businesses and retail customers during field visits and identify significant changes that may require further attention.
• Recognize early signs of financial, operational, behavioural or location-related risks and escalate relevant findings through the appropriate channels.
• Investigate discrepancies between available customer information and field observations, identifying unusual activities, false representations, relocated businesses or other potential fraud indicators.
• Collect relevant information through direct observation and customer interaction to provide a clear picture of the situation on the ground.
• Capture supporting evidence in accordance with established field verification standards.
• Identify cases requiring urgent attention based on field observations and ensure that critical findings are promptly escalated to the relevant team.
• Provide reliable field information that enables relevant teams to make informed decisions regarding customer management, risk mitigation and recovery actions.

Requirements

• Education: Recent graduate (B.Sc. or HND) in Business, Finance, Economics, Social Sciences, or a related discipline.
• Lagos Route Knowledge: Strong familiarization with key commercial districts, markets, and routes across Lagos State.
• Observational & Communication Skills: Ability to conduct subtle, professional physical assessments and interact effectively with retail customers and business owners.
• Tech Proficiency: Comfort using mobile applications, smartphone tools, and GPS-enabled survey platforms.
• Integrity: Uncompromising personal ethics and commitment to accurate, unbiased reporting.