Team Lead - Field Recovery ( Lagos, Anambra and Owerri )

Job title : Team Lead - Field Recovery ( Lagos, Anambra and Owerri )

Job Location : Anambra Deadline : October 07, 2026 Quick Recommended Links

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Role Summary

• The job holder will be involved in procedures that reduce credit risk in the organization, specifically management of early and deep bucket collections.
• He/she would work with the Collections Manager to monitor implemented processes for measurement of credit portfolio management.

Key Responsibilities

• Supervise the daily activities of Collections Leads to ensure strong execution and accountability.
• Coach, support, and monitor collections team members for effective and efficient performance.
• Review delinquent loan portfolios to identify default drivers, recovery gaps & emerging trends.
• Recommend and track corrective actions to improve collections outcomes and ensure timely closure of issues.
• Improve and optimize collections processes for better efficiency and performance.
• Prepare and review team performance and personnel monitoring reports.
• Manage administrative collections activities, including regional drives allocation management.
• Ensure collections activities are carried out in line with company policy, regulatory expectations, and internal standards.
• Support the review and enhancement of collections policies, procedures, and standards to reflect best practice.
• Monitor collection operations for emerging risks and recommend process improvements where needed and provide regular portfolio recovery insights and collections updates to leadership.
• Drive a culture of accountability, discipline, and customer-sensitive recovery practices within the team.

Requirements

• Bachelor’s degree in a relevant field.
• 3+ years of experience in collections/field recovery, with at least 2 years in a Team Lead - Field Recovery role.
• Strong understanding of delinquency management and roll rates.
• Proven experience managing and motivating field teams.
• Strong negotiation, communication, and conflict resolution skills.
• Proficiency in Microsoft Excel; familiarity with reporting tools is an advantage.
• Ability to analyze data and drive performance improvements.