Client Relations Manager

• Serve as the primary commercial contact for existing and prospective CNG and NGL offtake clients
• Negotiate review and manage offtake agreements supply contracts and service level agreements in coordination with Legal and Commercial functions
• Onboard new clients including credit vetting contract execution and delivery setup coordination with Logistics
• Monitor contract performance and delivery schedules working closely with the Logistics Manager to resolve supply or scheduling issues
• Investigate and resolve client billing queries service complaints and commercial disputes in a timely and professional manner
• Develop and maintain a client relationship management (CRM) system ensuring accurate records of contracts communications and account history
• Track and report on client satisfaction contract renewals revenue performance and key account metrics to the Commercials and Business Development Manager
• Identify and develop new business opportunities within the domestic gas market to support customer base growth
• Coordinate client-facing communications during planned maintenance turnarounds or supply disruptions
• Support pricing reviews market intelligence gathering and competitor analysis to inform commercial strategy

Represent Umu-Gas at industry events client meetings and regulatory engagements as required