General Manager

Job title : General Manager

Job Location : Lagos Deadline : October 21, 2026 Quick Recommended Links

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Key Duties
Overall Hotel Management:

• Oversee all departments and hotel operations.
• Ensure the hotel operates efficiently and according to established standards.
• Implement policies, procedures, and operational strategies.

Financial Management:

• Monitor hotel revenue, expenses, profit, and cash flow.
• Prepare and manage annual budgets and financial targets.
• Control operational costs and reduce unnecessary expenditure.
• Review daily, weekly, and monthly financial and sales reports.

Revenue & Business Development:

• Develop strategies to increase room occupancy, revenue, and profitability.
• Monitor room rates, sales performance, and market trends.
• Build relationships with corporate clients, travel agents, event organizers, and other business partners.
• Drive marketing and promotional initiatives.

Staff & Human Resources Management:

• Supervise department heads and senior management staff.
• Ensure proper recruitment, training, deployment, and performance management.
• Establish staff discipline and ensure compliance with hotel policies.
• Conduct management meetings and performance reviews.

Guest Experience:

• Ensure high standards of guest service and satisfaction.
• Personally handle serious guest complaints and sensitive situations.
• Monitor guest feedback and implement corrective measures.
• Maintain the hotel's reputation and service standards.

Operational Supervision:

• Monitor Front Office, Housekeeping, Food & Beverage, Kitchen, Maintenance, Security, Accounts, and other departments.
• Conduct regular inspections of rooms and hotel facilities.
• Ensure proper coordination between departments.

Quality & Compliance:

• Ensure compliance with health, safety, fire, licensing, and regulatory requirements.
• Maintain hotel SOPs and service standards.
• Ensure proper documentation and operational records.

Procurement & Asset Management:

• Approve or supervise major purchases and procurement activities.
• Monitor inventory, equipment, furniture, and other hotel assets.
• Prevent wastage, misuse, and losses.

Maintenance & Facility Management:

• Ensure all hotel facilities and equipment are properly maintained.
• Follow up on major repairs and preventive maintenance.
• Ensure the hotel environment remains safe, functional, and presentable.

Reporting & Management:

• Prepare regular reports for the hotel owner/board.
• Present operational and financial performance updates.
• Make recommendations on business improvements and investments.
• Represent the hotel at external meetings and industry engagements.

Key Performance Areas
A General Manager is typically accountable for:

• Revenue and profitability
• Occupancy and sales growth
• Guest satisfaction
• Staff performance and discipline
• Cost control
• Operational efficiency
• Quality and service standards
• Compliance and risk management
• Overall hotel reputation.