Aftersales Service Representative

Job title : Aftersales Service Representative

Job Location : Lagos Deadline : October 01, 2026 Quick Recommended Links

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About the Role

• MeWe Electronics is recruiting customer-focused and service-driven Aftersales Service Representatives to support our growing after-sales operations.
• The ideal candidate will serve as the first point of contact for customers, manage repair requests, coordinate service activities, provide timely updates, and ensure every customer receives a professional and satisfactory service experience.
• We welcome candidates with experience as Customer Service Representatives, Front Desk Officers, Service Advisors, Service Coordinators, or Repair Reception Officers.
• Applicants must have previous experience in the 3C's (Computer, Communication & Consumer Electronics) or Home Appliance industry, with a strong understanding of after-sales service management, customer experience, repair coordination, warranty support, and service network operations.

Key Responsibilities

• Receive customer enquiries through walk-in visits, telephone, email, WhatsApp, and other communication channels.
• Register repair requests and accurately create service tickets.
• Coordinate repair appointments and technician schedules.
• Provide customers with timely updates on repair progress and estimated completion dates.
• Handle customer complaints professionally and ensure prompt resolution.
• Verify warranty eligibility and service documentation.
• Maintain accurate customer records and repair history.
• Coordinate closely with technicians regarding repair status and spare parts availability.
• Ensure excellent customer satisfaction throughout the entire service process.
• Escalate unresolved technical or service issues when necessary.
• Achieve customer service KPIs, response times, and service quality targets.

Requirements & Qualifications

• Bachelor's Degree, HND, OND, or equivalent qualification with 2 - 4 years' experience in customer service, front desk operations, service coordination, or after-sales support within the 3C's (Computer, Communication & Consumer Electronics) or Home Appliance industry.
• Experience working in a service center or appliance repair environment is highly desirable.
• Strong verbal and written communication skills.
• Good computer literacy, including Microsoft Office and CRM/service management systems.
• Excellent interpersonal skills with a customer-first mindset.

Core Competencies:

• Customer Service Excellence
• Service Coordination
• Complaint Handling
• Communication Skills
• Relationship Management
• Problem Solving
• Attention to Detail
• Time Management
• Computer Proficiency
• Team Collaboration.